This is a Counter Specialist role with JB Hi-Fi based in Brighton East, VIC, AU
== JB Hi-Fi ==

Role Seniority - junior, mid level

More about the Counter Specialist role at JB Hi-Fi

Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. 

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.  

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you. 

Why join JB Hi-Fi? 

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.  

• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. 

• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). 

• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings. 

• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. 

• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. 

• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. 

• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. 

Job Description

As a Counter Specialist, you will have the opportunity to contribute to the continued sales growth of the store through delivering excellent customer service, while ensuring compliance to core policy and procedures, including:

• Contributing to improving processes at the counter by ensuring systems are implemented and followed

• Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as required

• Train and support new counter team members in understanding all systems and processes

Qualifications

• Positive can-do attitude

• Results-driven with a strong focus on delivering the best customer outcomes

• Strong multi-tasking skills, coupled with your keen eye for detail will see your success in this role

• Background in cash handling, including EFTPOS facilities (ideal, but not essential)

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. 

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JB Hi-Fi team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📈 Contributing to sales growth
• 🛠️ Resolving customer complaints
• 📚 Training new team members

Key Strengths

• 🤝 Customer service
• 👥 Team collaboration
• 🔧 Process improvement
• 💳 Cash handling experience
• 🌀 Multi-tasking skills
• 😊 Positive attitude

A Final Note: This is a role with JB Hi-Fi not with Hatch.