• Employer of Choice and supportive team

• 6-month fixed term with possible extension

• Incident/Problem/Transition focused

Join our dynamic Service Management Team to support and mature our Managed Services ITSM capability, delivering quality outcomes to our new and existing customer base.

In this role you will:

• Lead the coordination and management of ITSM processes, including incident management, change management, problem management, service request management, and other relevant processes.

• Develop process workflows, procedures, and work instructions to support the implementation and execution of ITSM processes.

• Responsible for providing operational reporting and metrics for service level reporting

• Collaborate with teams to integrate ITSM processes with existing tools and systems

• Support process deployment to new clients, with an in-depth understanding of contractual support requirements

• Identify and implement continuous improvement opportunities across the processes.

Skill / Experience

• Roles in IT Service Management – ITIL Change and Release, Configuration, Knowledge, Incident / Major Incident Manger and Problem Manager

• Looking for ownership and management of some of these processes, with understanding of all

• Demonstrated experience in process improvement and tools to improve delivery and efficiencies

• Service Delivery and Service Transition

• ServiceNow experience is a must – any education/training in ServiceNow would be desirable

• Technical background, good understanding of all facets of IT – Cloud, Windows, Network, Storage, Security, Applications

• ITIL V4

Essential Requirements:

• Australian Citizenship (required due to client security and contractual obligations)

• Ability to obtain and maintain a National Police Certificate

Why Data#3?

• Employer of Choice with a supportive, high‑performing team

• ASX200 organisation with a strong people‑first culture (HEART values)

• Recognised as one of Australia’s Best Workplaces in Technology

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: KISH113859