About the job  

VIC, NSW or WA 

• Full time hybrid role, can be based in VIC, NSW or WA 

• Great Culture, Dynamic Health & Fitness, Sport & Leisure Industry  

• Grow your career with supportive teams and flexible workplace  

Our Company: 

Belgravia is the leader in leisure, recreation, health, fitness and wellness. Passionate about creating healthy, inclusive and connected communities. With venues spanning aquatics, fitness, recreation and community programs.  

Genesis Fitness are part of Belgravia; with 24-hour access, our national network of health clubs’ spans across Australia in 40 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling, recovery and wellbeing. We are passionate about creating communities that are inclusive, encouraging and empowering of everyone!  
 

The Opportunity: 
As our National Administration Manager, you will provide the highest level of administration services and operational support to clubs, including the management of our Contact Centre and its team of consultants. Ensure that all company processes and policies are being adhered to. Assist in simplifying Genesis club operations to enable the provision of the highest levels of service and achieve efficient club operations. 
 
Key Responsibilities: 

• Ensure Genesis clubs processes and procedures are well defined, current, updated and documented in the Operations Manual 

• Provide training and support to the Genesis clubs and Operations management to ensure efficient execution of Genesis policies and procedures 

• Develop and oversee the operations of the Genesis Administration Contact Centre in line with Genesis Clubs objectives 

• Provide training and support to clubs and Operations Team on MS Dynamics and associated programs (Customer Voice, Maintenance, Customer Service) 

• Reduce administration errors by auditing that sales, administration and member records are recorded as per Genesis Operational Manual and, where required, providing support and/or training for rectification 

• Reduce administration errors by auditing that accurate point of sale and accurate reconciliation/banking processes are being followed as per Genesis’ Operational Manual and, where required, providing support and/or training for rectification 

• Manage key relationships with debiting and debt collection companies 

• Compile accurate business reports as required 

• Deliver great service and quality to customers 

• Learn about and adhere to all company policies 

• Follow the law and all reasonable company instructions and directives  

• Perform other duties as required by the company 

• Business performance/ Maximise business growth and results 

• Deliver consistent operating standards 

• Identify and address performance gaps in operating standards  

• Make appropriate decisions in-line with business standards  

• Positively promote your employer 

About you: 

• Demonstrable high level organisational skill and administration capabilities  

• Acute attention to detail 

• Experience as a Club Operations Manager / Member Care Manager  

• High level of computer literacy (Clubware, Debit Success and Active World knowledge and MS Dynamics) 

• Strong interpersonal skills 

• Fantastic leader and coach 

• A champion for change 

• A passion for the role, the team, and customers 
  Genuine interest in fitness, health, and wellbeing 

• Working with Children Check (or Equivalent)  

• National Police Check 

 
 
Why join us? 
 
• Work for a leading national health and fitness brand 
 
• Supportive and collaborative teams 
 
• Hybrid working model and clear career development pathway 
 
• Be part of a business that values wellbeing, growth, and innovation.

Ready to apply? 
 
Submit your CV and a short cover letter explaining why this role excites you!