Client Services & Office Administrator
Shelter Real Estate – Glen Iris

At Shelter Real Estate we believe great service starts the moment someone walks through the door (or calls the office). We’re looking for a Client Services & Office Administrator who loves people, thrives on organisation and enjoys being the person who keeps everything running smoothly behind the scenes.

This role is a mix of client experience superstar and office organiser extraordinaire. You’ll be the friendly face at reception, the voice on the phone, and the person making sure our clients feel looked after from the moment they meet us through to settlement day.

You’ll also help keep the office humming - managing meeting rooms, coordinating supplies, and making sure the team has everything they need to do their best work.

What the role looks like

No two days are exactly the same, but you’ll be:

• Welcoming clients and creating a great first impression

• Managing phones and the general office inbox

• Coordinating client gifts, auction flowers and settlement celebrations

• Helping guide the post-sale process to ensure a smooth experience for buyers and sellers

• Keeping the office organised, stocked and running efficiently

• Supporting the team with general admin and day-to-day office needs

About you

You’re someone who:

• Loves people and providing amazing service

• Is naturally organised and detail oriented

• Enjoys creating great experiences for clients

• Takes pride in keeping things running smoothly

• Brings positive energy to the office every day

Why join Shelter?

We’re a close knit team that cares about our clients, our community and each other. You’ll play a key role in shaping the experience people have with our brand and we promise there will be plenty of champagne moments along the way.