Job Description: Bookkeeper/Admin

We are seeking a detail-oriented and proactive Bookkeeping and Administrative Assistant to support the day-to-day financial and administrative operations of the business. The ideal candidate will assist with maintaining accurate financial records, processing transactions, and ensuring compliance with company procedures and accounting standards.

Key Responsibilites:

• Manage the company’s financial records using Xero, ensuring all transactions are entered accurately and maintained in an organised manner.
• Process invoices, track expenses, and maintain accurate financial data within Xero.
• Perform regular bank reconciliations, ensuring company records align with bank statements and resolving any discrepancies.
• Process employee timesheets and manage payroll, ensuring employees are paid accurately and on time.
• Calculate wages, manage deductions, and ensure compliance with tax, PAYG withholding, and superannuation obligations.
• Prepare and lodge Business Activity Statements (BAS) in accordance with Australian tax regulations.
• Maintain accurate records for GST, PAYG, and other tax obligations to ensure compliance and timely reporting.
• Review and interpret financial reports such as balance sheets, income statements, and cash flow statements to support management decision-making.
• Assist management by providing insights into financial performance and identifying areas that require attention or improvement.
• Troubleshoot and support team members with Xero-related issues to ensure the system is used effectively.
• Assist with audits, financial reporting, and other accounting or administrative tasks as required.
• Serve as the first point of contact for customers, handling enquiries, complaints, and feedback in a professional and timely manner.
• Manage customer communications across multiple channels, including phone, email, and online platforms.
• Provide accurate information to customers regarding NDIS policies, procedures, plans, and available services.
• Assist customers in understanding their NDIS plans, funding, and supports.
• Coordinate and organise training and support activities for support workers.
• Conduct customer satisfaction surveys, analyse feedback, and provide improvement recommendations to management.
• Monitor and respond to enquiries on NDIS platforms such as the NDIS Contact Centre and MyNDIS.
• Collaborate with internal teams and external service providers to resolve customer issues efficiently.
• Maintain accurate records of customer interactions, enquiries, and complaints, and prepare reports for management.
• Stay up to date with NDIS policies, procedures, and regulatory changes to ensure accurate guidance and support.

Qualification and Requirements:

• Strong knowledge and experience using Xero accounting software (essential).
• Experience with bank reconciliations, accounts payable, and accounts receivable processes.
• Excellent customer service skills with a focus on providing prompt, professional, and supportive assistance to customers.
• Strong communication skills, with the ability to explain complex information clearly and concisely.
• Good computer skills, including proficiency in Microsoft Office (especially Excel) and general administrative systems.
• Experience in customer service, preferably within a call centre, administration, or similar environment.
• Ability to work effectively in a fast-paced environment and manage multiple tasks and priorities.
• Strong problem-solving skills with the ability to identify customer needs and recommend appropriate solutions.
• Knowledge of the NDIS, its policies, procedures, and services, or a willingness to learn.
• Commitment to providing inclusive and accessible customer service to people with disability and their families.
• High level of attention to detail, organisation, and accuracy when managing financial and administrative records.
• Ability to work independently while collaborating effectively within a team environment.
• A relevant Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

Job Types: Full-time, Casual

Ability to commute/relocate:

• Sunshine VIC 3020: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor Degree (Required)

Experience:

• Bookkeeping: 1 year (Preferred)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person