Technical Support & Order Processing Coordinator
Melbourne | Full Time | Diverse Technical & Operational Role

Our client is a growing and innovative organisation seeking a motivated and technically minded Technical Support & Order Processing Coordinator to join their team.

This is a highly varied role that combines technical support, customer service, order processing, logistics coordination, warehouse support, and occasional onsite installations. No two days are the same, making this an ideal opportunity for someone who enjoys variety, problem-solving, and working closely with customers.

If you are technically capable, customer-focused, and enjoy taking ownership of your work, this could be the perfect next step in your career.

About the Role

As a Technical Support & Order Processing Coordinator, you will play a critical role in ensuring customers receive exceptional support and service throughout their journey.

You will be responsible for providing technical assistance, processing orders, coordinating deliveries and installations, supporting warehouse operations, and assisting customers both remotely and onsite when required.

This role offers significant variety, autonomy, and the opportunity to work across multiple areas of the business.

Key Responsibilities

• Provide phone and email technical support to customers.

• Troubleshoot equipment, hardware, software, and operational issues.

• Process customer orders accurately and efficiently.

• Coordinate freight, dispatch, deliveries, and installation schedules.

• Maintain customer and operational information within internal systems.

• Support inventory management and stock control activities.

• Assist with equipment preparation, testing, packing, and dispatch.

• Attend customer sites for installations, servicing, and technical support when required.

• Deliver exceptional customer service and build strong customer relationships.

• Collaborate with internal teams to ensure seamless service delivery.

What We're Looking For
Essential

• Strong technical troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Professional and confident phone manner.

• Outstanding customer service skills.

• Strong computer literacy and administration skills.

• High attention to detail and organisational capability.

• Ability to manage multiple priorities and work autonomously.

• Positive attitude with a strong work ethic.

Highly Regarded

• Experience in technical support, service coordination, IT, electronics, telecommunications, AV, events, or a related industry.

• Experience using CRM, ERP, inventory, or order processing systems.

• Warehouse, logistics, or dispatch experience.

• Experience attending onsite installations or service calls.

• Current Australian Driver Licence.

What's on Offer

• Diverse and engaging role with genuine variety.

• Supportive and collaborative team environment.

• Opportunity to develop both technical and operational skills.

• Exposure to innovative products and technology.

• Stable and growing organisation.

• Long-term career opportunities for the right person.

Apply Now

If you enjoy technical problem-solving, delivering exceptional customer service, and working in a role that offers variety and challenge, we would love to hear from you.

Apply today with your resume and a brief cover letter outlining your relevant experience.