The New Black Cleaning is hiring a Full time Office Manager role in Cheltenham, VIC. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
  • Sat morning
• 2-3 years of relevant work experience required for this role
• Expected salary: $75,000 - $80,000 per year

About Us

The New Black Cleaning is a Melbourne-based premium cleaning company delivering high-quality

services to real estate agencies, commercial offices, luxury homes, residential clients, end-of-lease

properties, Airbnb properties, post-construction sites and other professional spaces. Our mission is

to help busy individuals, families and businesses reclaim their time by creating clean, organised and

beautifully maintained spaces.

As we continue to grow, we are seeking a capable and organised Office Manager to oversee our

office operations, administrative systems, staff coordination and compliance processes.

About the Role

The Office Manager will organise and control the day-to-day functions and resources of the office.

This role is central to ensuring that our administration, scheduling, staff coordination, client records,

accounts, supplies and compliance processes operate smoothly and professionally. This is a fulltime,

ongoing position suited to someone with strong experience in office management,

administration, staff coordination and business operations.

Key Responsibilities

Your duties will include, but are not limited to:

• Reviewing and improving administrative workflows, booking systems and internal procedures

to support efficient scheduling, client communication and service delivery across the

company's cleaning operations.

• Setting priorities and maintaining office service standards to support the company’s operations

and client service expectations.

• Coordinating the use of office resources, administrative tools and scheduling platforms to

support uninterrupted day-to-day cleaning operations.

• Directing and supervising administrative staff in the management of client enquiries, booking

records, job sheets and correspondence, and monitoring work quality and output.

• Managing office records, client files, service documentation, supplier information and business

accounts.

• Supporting payroll, invoicing, accounts administration and financial record-keeping in

coordination with the director and external accountant/bookkeeper.

• Monitoring stock levels of cleaning supplies, office consumables and equipment, placing orders

with approved suppliers and maintaining accurate procurement records.

• Supporting the recruitment and onboarding of cleaning staff and contractors, including

preparation of employment records, coordination of induction and WHS training, and

maintenance of contractor compliance documentation.

• Preparing operational reports for the director covering job completion rates, client feedback,

staff attendance and revenue performance to support business planning and growth decisions.

Skills and Experience Required

To be considered for this role, you will need:

• Previous experience as an Office Manager, Administration Manager, Operations Coordinator

or in a similar role.

• Strong understanding of office administration, staff coordination and business support systems.

• Experience with payroll, accounts records, invoicing or bookkeeping support.

• Demonstrated ability to supervise staff, allocate tasks and monitor performance.

• Strong organisational skills and the ability to manage competing priorities.

• Excellent written and verbal communication skills in English.

• Proficiency in Microsoft Office, Google Workspace, email systems and business software.

• Sound knowledge of WHS, workplace procedures and compliance requirements.

• A Diploma or higher qualification in business, management, administration, human resources

or a related field.

The following will be highly regarded:

• Experience in cleaning, property services, facilities management, trades, hospitality, real estate

or another service-based industry.

How to Apply

Please submit your resume and a short cover letter outlining your office management experience

and why you are suitable for this role.