• Drive sales for a cause!
• Use your sales savvy skills to give life-saving support for animals in our care!

About RSPCA Victoria 

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation. 

Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’.  RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers. 

About the role 

The Retail Assistant is responsible for providing a high level of customer service to RSPCA Victoria customers.

Schedule 

This position offers a consistent schedule with a regular weekend commitment. 

• Mondays to Fridays 
• Every 2nd Saturday (e.g. 21 March, 4 April & 18 April 2026), with a day off in lieu for every Saturday worked.

What you will do 

Your day-to-day will include: 

• Driving Sales: Actively engaging customers to identify upsell and cross-sell opportunities to meet monthly targets. 
• Animal Welfare Advocacy: Providing education & guidance to the public to influence positive outcomes for their pets. 
• Stock Management: Assisting with ordering, receiving, pricing, and conducting regular stocktakes. 
• Merchandising: Create an attractive displays that encourage high turnover. 
• E-commerce Support: Picking & packing online orders to ensure our digital customers are just as happy as our in-person ones. 
   

What you will bring 

• A Sales Mindset: You have a keen ability to identify sales opportunities and a track record of meeting targets.
• Resilience & Compassion: You thrive in a fast-paced environment and can remain empathetic when dealing with members of the public.
• Team Spirit: You’re a collaborator who communicates clearly and lives by inclusive values.

Recruitment Requirements 

• Ability to work the specified rotating Saturday roster (every 2nd Saturday), with a day off in lieu for every Saturday worked.
• Willingness to undergo a National Police Check. 
• Current and valid tetanus vaccination records.

What's on offer? 

• Supportive Team: Lead a high-impact project, working alongside a supportive team to deliver meaningful change through innovation. 
• Additional leave benefits 
• Make an Impact: Your work will directly support better outcomes for animals and the people who care for them. 
• Wellbeing Support: Access to our Employee and Volunteer Assistance Program (EAVP), including confidential counselling and wellbeing education. 
• Perks: Discounts on retail products, Royal Canin pet food, and Hush Puppies footwear. 
• Salary Packaging: Options available through Maxxia, for novated leasing and other expenses.

How to apply 

To learn more about our organisation and this job opportunity, please visit our website at www.rspcavic.org.au and apply online via our Employment Opportunities page. If you have any questions in regards to this role, please contact our Recruitment Team at ***********@rspcavic.org.au  

**Please note we are actively reviewing applications for this position, so if you are interested, please apply as soon as possible** 
 

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.