Who We Are

Kailo Medical builds the workflow software that radiology and medical imaging teams rely on every day - reporting, integration, and the AI products that are reshaping how imaging gets read and reported. Our platform spans Australia, New Zealand, North America and beyond, and our software touches real patient care: the reports clinicians write, the studies they prioritise, the data that flows safely between systems.

We're a focused team of around 40, backed for serious growth, and we're in the middle of the most interesting stretch in our history - building a new generation of AI-first products and modernising the platform underneath them.

The Opportunity

This is a client-facing role for someone who likes getting deep into how our customers actually work. You'll partner directly with Kailo's clients - radiology practices and healthcare providers - to understand their workflows, capture what they need, and make sure what we build genuinely fits.

You'll be the bridge between our clients and our product and engineering teams: listening closely on one side, translating clearly on the other. It suits someone analytical and personable, a strong communicator who can hold their own with both clinicians and engineers, and who wants their work to make a tangible difference to the people using the software.

Your Day to Day

• Work directly with Kailo's clients to understand their radiology workflows, goals and pain points

• Elicit, analyse and document client requirements clearly and thoroughly

• Translate clinical and operational needs into specifications, user stories and acceptance criteria for our product and engineering teams

• Facilitate workshops and working sessions with client stakeholders to align on scope and priorities

• Act as a trusted point of contact for clients throughout delivery

• Support testing and user acceptance with clients, validating that what we deliver fits the need

• Keep clients and internal teams aligned with clear, well-maintained documentation

How We Work - AI-Native by Default

Kailo runs an AI-native culture, with Claude (Anthropic) adopted across the company. This isn't just for the engineers.

• Use AI tools as a core part of how you work - drafting documentation, analysing requirements, summarising stakeholder input and spotting patterns

• Help build reusable AI tools and prompts that make analysis faster and more consistent across the team

• Own your output. AI helps you move faster, but you're accountable for accuracy - validate what it produces and apply good judgement, especially with clinical data

If you already use AI tools day to day, you'll fit right in. If you're keen to but haven't had the chance, we'll get you there fast.

What You'll Bring

• Proven experience as a Business Analyst, ideally in software/SaaS or health IT

• Strong requirements elicitation and documentation skills - user stories, acceptance criteria, process mapping

• Excellent analytical and problem-solving ability - you get to the root of a need rather than the surface ask

• Outstanding written and verbal communication, and the ability to translate between technical and non-technical people

• Proven understanding of radiology workflow (referral through to reporting and distribution)

• Confident working directly with clients - leading conversations with clinical and operational stakeholders

• Comfort working in an Agile delivery environment

• Must have current right to work in Australia

Bonus Points For

• Hands-on experience with RIS/PACS or other clinical imaging systems (modalities, clinical workflow)

• Familiarity with healthcare interoperability standards such as HL7, DICOM or FHIR

• Experience with delivery tooling such as Azure DevOps

• Business analysis certification (e.g. BABOK / CBAP) or Agile credentials

Your First Six Months

• 30 days - Onboarded, familiar with our products, customers and processes, and contributing to active work

• 90 days - Independently gathering and documenting requirements and partnering effectively with delivery teams

• 6 months - A trusted analyst: shaping scope, improving how we capture and communicate requirements, and influencing what we build

You'll Fit Right In If

• You're genuinely curious about how our clients work and why

• You ask good questions and listen carefully to the answers

• You communicate clearly and keep stakeholders aligned

• You're organised and bring structure to ambiguity

• You care that the software actually helps the clinicians and teams using it

Also Required

• Relevant tertiary qualification (or equivalent demonstrated experience)

• National Police Check (we work with clinical and patient data)

To Apply

If this sounds like you, we'd love to hear from you. Click Apply and submit your resume along with a cover letter outlining your suitability for the position. Applications without a cover letter will not be considered