Better Place Australia has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more fulfilling lives”.  Our purpose is “To empower people to become more resilient and experience improved wellbeing to better determine their futures”. 

Our organisational values are at the forefront of all interactions with our employees, our clients and our stakeholders. We are: 

• Creative 

• Caring 

• Welcoming 

• Responsive; and 

• Thriving 

As a community focused 'for-purpose' organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across Victoria.  

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place. 

The Role 

Financial Counsellors support clients to resolve or alleviate financial stress and to improve their ongoing financial capability and inclusion. This role will involve either face to face and/or telephone/online-based service delivery. 

What you can expect to do in this role:

• Assessing a client’s financial situation to understand the extent of a person’s financial difficulties and to identify options to address these.

• Conduct interviews with clients both face to face and/or over the phone to provide triage services as required.

• Book face to face appointments for clients and refer to other services including other Financial Counselling services where applicable.

• Advising clients on how to access a range of entitlements and resources to improve their ability to manage their financial affairs. 

• Be upskilled or willing to upskill into Gambling Financial Counselling.

• Participate in regular team meetings.

• Engage in regular individual and group supervision .

• Maintain daily contact with the team, with immediate support available as needed.

What you will require:

• Diploma of Community Services (Financial Counselling), have experience in assisting clients in financial crisis and hardship and be eligible for membership of Financial Counselling Victoria (FC Vic). 

•  The ability to think creatively and develop innovative solutions as issues arise.

• Well developed interpersonal skills.

• The ability to rapidly build rapport with clients.

• A keen commitment to continuous learning.

• A friendly, supportive and approachable manner.

• Strong organisational skills with effective time management abilities.

Employee Benefits

Better Place Australia is serious about being an employer of choice and to back that claim we offer:

• Generous above award salary rates

• Salary packaging (which increases your take home pay)

• Additional paid annual leave (between Christmas and New Year)

• Annual leave loading of 17.5%

• Twelve weeks paid parental leave

• Up to 20 days family violence leave

• Paid study leave and extensive professional development opportunities

Apply Today

This is a part time (up to 0.8 FTE) fixed term contract from commencement through until 30 June 2030. The role may be performed remotely and offers flexibility in location, provided you are based with reasonable proximity to one of our sites. From time to time you may be required to work from other locations.  

Better Place Australia

Better Place Australia is a for-purpose organisation, providing services for all members of the community regardless of religion, age, gender, sexuality, lifestyle choice, cultural background or economic circumstances.  We offer a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.  

At BPA, we all have a shared responsibility for supporting a culture of inclusivity and diversity.  Our organisation is committed to child safety, and we carry out police record, working with children and reference checks to ensure that we are recruiting the right people.

Our organisation is committed to child safety and satisfactory completion of both a Working with Children Check and National Police Check clearance are mandatory for the preferred candidate.

Workplace Flexibility

Here at Better Place Australia, we embrace flexible ways of working including work from home.  We encourage you to talk to us about what flexibility might look like for you and your individual needs. 

Further Information 

For further information and to access a copy of the position description, please visit our website www.betterplaceaustralia.com.au/careers/

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.  

Apply today – we look forward to hearing from you!