Join a Global Engineering Leader

IMI is a world‑class specialist engineering company creating breakthrough solutions that make factories safer, smarter, more productive, and more sustainable. For more than a century, we’ve partnered with customers across industries including automotive, food & beverage, pharmaceuticals, and advanced manufacturing—bringing innovation, precision, and reliability to every solution.

We design, build and service highly engineered products in fluid and motion control, using the latest digital technology and a deep understanding of customer needs. Our mission is simple: create impact and engineer a better world.

The Role

As a Customer Service Representative you’ll play a key role in delivering outstanding service to customers and supporting our external sales team. Working as part of a strong and developing team, you will be responsible for order processing, customer enquiries and sales support.

This position is ideal for someone who enjoys a fast pace, thrives on accuracy, and takes pride in providing exceptional service.

Main Responsibilities are:

• Recording and managing all incoming phone inquiries with precision and professionalism. 

• Processing customer orders and inquiries promptly and accurately through our streamlined systems (CRM). 

• Assisting the sales team with documentation for quotations, urgent orders, and other sales-related tasks. 

• Actively contributing to sales growth by identifying opportunities and promoting additional products to customers.

• Conducting proactive outbound calls to generate sales leads and foster customer relationships.

• Responding promptly to customer inquiries, ensuring no call goes unanswered. 

• Ensure pricing and discounts are in line with company policies while maximising profitability. 

• Collaborate with other departments to address technical or commercial inquiries and provide exceptional support to our sales team.

About You

You will possess:

• Exceptional customer focus and service skills. 

• Highly developed sales, enquiry/order processing and administration skills. 

• Excellent writing and verbal communication skills. 

• Advanced computer skills - Salesforce CRM an advantage.

• Sound mechanical aptitude. 

• Excellent time management and organizational skills. 

• High attention to detail and results orientated.  

• A positive attitude, friendly demeanor and a team player.
  

IMI Perks

• Competitive salary with attractive bonus scheme

• Access to Perkbox (all in one employee benefits and rewards program with access to perks, discounts and benefits)

• Access to discounted Corporate Health Insurance

• Access to Novated leasing

• Paid Birthday leave

• A Global company with career progression & upskilling opportunities

• Inclusive & diverse culture

• Employee Assistance Program 

If this sounds like the right fit for you, we would love to hear from you! Apply via the link below.