About the Venue:
The Mercure Melbourne Caroline Springs is a modern, welcoming hotel offering comfortable accommodation, premium facilities, and exceptional service for both leisure and business guests. With contemporary guest rooms, versatile event spaces, and attentive service, the hotel provides a standout experience in Melbourne’s western suburbs.

About the Role:
We are seeking Casual Guest Service Agents to join our Front Office team. Reporting to the Front Office Manager, you’ll be the first point of contact for guests, assisting with check-ins, check-outs, enquiries, and ensuring the hotel’s high standards are consistently maintained. This is a hands-on role suited to customer-focused individuals who thrive in a fast-paced, premium hotel environment.

Key Responsibilities:
• Welcome and greet guests upon arrival, providing information on hotel facilities and services
• Efficiently manage check-in and check-out procedures with professionalism
• Assist guests with enquiries and resolve issues promptly and courteously
• Manage reservations, room assignments, and updates in the property management system
• Coordinate with hotel departments to ensure seamless guest experiences
• Handle phone calls and direct them appropriately
• Maintain a clean, organised, and professional front desk area

About You:
• Previous experience in guest service or front desk roles (preferred)
• Experience in large chain hotels is advantageous
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and proactive approach to guest satisfaction
• Ability to multitask and work effectively in a fast-paced environment
• Flexibility to work various shifts, including weekends and public holidays
• Attention to detail and positive attitude towards teamwork
• Passion for delivering premium guest experiences
• Full Australian working rights required (no sponsorship available)

Benefits:
• Work within a multi-outlet hotel and entertainment complex with diverse operations
• Staff discounts on food, beverage, and accommodation across Oscars Group venues
• Access to internal and external training programs for career development
• Mentoring and support from experienced hospitality professionals
• Employee Assistance Program and staff recognition initiatives
• Clear pathways for career progression within Oscars Group

About Us:
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of Australia’s largest privately owned hospitality groups, operating over 45 venues across NSW, Victoria, Queensland, and South Australia. Our portfolio spans hotels, pubs and gaming, restaurants, retail liquor, conference and events centres, chartered vessels, and commercial and residential developments. Oscars Group is renowned for its supportive team culture, career development opportunities, and dedication to delivering premium hospitality experiences.

Apply now and Join the Fun with Oscars Group!