We’re looking for a friendly and proactive Customer Support Representative to join a Service Team.

In this role, you’ll be the first point of contact for customers – coordinating service bookings, providing technical support, and ensuring every interaction is smooth and positive from start to finish.

What You’ll Do

• Coordinate and book daily service calls to ensure timely technician attendance
• Provide first-level technical support and resolve customer enquiries via phone, email, and webchat
• Manage service data in NetSuite and Salesforce to keep records accurate and up to date
• Liaise with service agents to ensure jobs are completed to standard and on time
• Assist with customer complaints, special requests, and service follow-ups
• Process payments and support re-attends and installations from sales orders
• Communicate key updates and opportunities to the Customer Support Manager

What You’ll Bring

• Year 12 VCE or equivalent
• Proven customer service and conflict resolution skills
• Professional and friendly phone manner
• Strong communication and coordination abilities
• Experience with CRM systems (NetSuite/Salesforce preferred)

If you’re ready to bring your customer service skills to a company that’s making a difference, we’d love to hear from you. Submit your resume today.

Why Register With Superior People Recruitment

With over 20 years of recruitment experience in Australia, we understand employer expectations and help candidates position themselves for success.

• Melbourne-based recruitment specialists
• Confidential handling of resumes
• Access to hidden job opportunities
• Australia-wide placement support
• Ethical and professional recruitment practices

Careers & Resume FAQs
Is it free to submit my resume?

Yes. Recruitment services are free for candidates.

Will my resume be kept confidential?

Yes. All resumes are handled confidentially and only shared with employers with candidate consent.

Do I need to apply for a specific job?

No. You can submit your resume to be considered for current and future roles.

Do you place candidates outside Melbourne?

Yes. We place candidates Australia-wide, including regional and interstate role