Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Are you a natural communicator who loves helping customers and keeping things running smoothly behind the scenes? This is your chance to join a growing business within the O’Brien® Group and make a real impact every day.

We’re looking for a customer service and administration superstar to be the first point of contact for our customers and provide exceptional support to our team.

About the Role

In this dynamic role, you will support O’Brien® Group Services by delivering outstanding customer service and ensuring accurate, efficient administration.

Your key responsibilities will include:

• Being the first point of contact for customers via phone and email

• Delivering an exceptional customer experience with every interaction

• Completing data entry and data validation with high attention to detail

• Providing general administration support to the broader team

The Perks

At O’Brien®, we’re committed to supporting your growth, well-being, and career development. You’ll enjoy access to:

• Exclusive discounts on major retail brands, dining, insurance, travel, health, beauty, and more

• Training and development programs to help you realise your potential and build a fulfilling career

• Opportunities to give back through community events and volunteering

• And much more as part of being a valued member of the O’Brien® team!

What We’re Looking For

We’re seeking someone who brings the right attitude, capability, and passion for delivering great outcomes for our customers.

To be successful, you will have:

• A genuine passion for delivering excellent customer service

• Strong influencing and negotiation skills

• Resilience and the ability to work in a fast‑paced, complex environment

• Intermediate IT skills and willingness to learn new systems

• A proactive mindset and the ability to take accountability in your work

Why Join Us?

You’ll be joining a supportive team where your contributions truly matter. We focus on helping our people grow, succeed, and build long-lasting careers.

If you're ready to bring your customer service skills to an iconic Australian brand and be part of a business that’s going places— we’d love to hear from you.

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.