ABOUT US

We are part of a well-established US based global company, founded over 100 years ago that manufactures and supplies innovative market leading axle and suspension systems into the heavy transport industry. We have operated successfully in Australia since 1973 and pride ourselves on being the leading force in suspension design and evolution. 

THE POSITION

Our Customer Service Representative is a member of our wider Customer Service (CS) team that provides timely and accurate support to our customers by managing enquiries, processing orders, and coordinating deliveries across internal teams and suppliers to ensure high levels of customer satisfaction while supporting key performance indicators such as DIFOT and order accuracy. 

Your key responsibilities will include but not limited to:

• Deliver exceptional customer service by responding promptly to enquiries and ensuring orders are processed accurately and on time.

• Interpret customer requirements and provide accurate advice on product availability and pricing.

• Manage Vehicle-Off-Road (VOR) and time-sensitive orders to meet customer expectations.

• Coordinate with internal teams and global suppliers to resolve issues and ensure seamless order fulfilment.

• Monitor and maintain performance against KPIs, recommending process improvements where appropriate.

THE PERSON

This role will appeal to customer service specialists who are passionate in providing an exceptional customer experience to internal/external stakeholders with a strong focus on issue resolution and seeing a job through to completion. 

To be considered for this role, you would bring:

• 3+ years of customer support experience (essential), ideally within heavy industry.

• The ability to interpret customer enquiries and provide solutions.

• Excellent communication abilities.

• Ability to multitask and work collaboratively and autonomously.

• Strong organisational and time management skills.

• Intuitive and problem-solving ability.

• Good computer literacy with high attention to detail.

• Familiarity with heavy truck or trailer industry (preferred).

If you enjoy working with people from all walks of life and love working in a business where our people matter and all our doors are open, then you will fit right into our company culture!

Everyone at Hendrickson has a collective passion for our brand, customers, and products which is why, The World Rides On Us® 

We will begin shortlisting preferred candidates immediately so don’t wait, APPLY NOW!

Visit us on https://www.hendrickson-intl.com to learn more about who we are and what we do!