Our client, a leading healthcare organisation, is seeking experienced Customer Service & Admin professionals to join their high-performing team in a busy contact centre-style environment. Based in Scoresby, this role supports essential service delivery across the broader supply chain and health network.

This is a casual ongoing opportunity with full-time hours, suited to individuals who excel in fast-paced, high-pressure environments and bring a strong mix of communication skills, tech proficiency, and a commitment to customer care.

Key Responsibilities:

• Handle high-volume inbound enquiries (approx. 40–50 calls/day)

• Manage and action service tickets using CRM and ticketing systems

• Perform accurate data entry and ensure timely system updates

• Liaise with internal departments to ensure issue resolution and service continuity

• Work independently with minimal supervision while maintaining quality standards

About You:

• Minimum 6 years of customer service experience, ideally in the healthcare or supply chain sector

• Customer service experience from any industry sector will be considered for this position

• Customer service experience from any industry sector is acceptable

• Proven ability to consistently deliver outstanding service in high-pressure settings

• Strong verbal and written communication skills, with a focus on active listening

• Proficiency in CRM tools such as Salesforce, Zendesk, or HubSpot

• Comfortable using Microsoft Office, especially Excel (intermediate+)

• Excel skills must include proficiency in basic formulas and chart creation

• Excel proficiency must include basic formulas and chart creation

• Familiarity with ERP systems like JD Edwards, SAP, Business Central, or Oracle is highly regarded

• Confident using VoIP systems, email platforms, and live chat tools for customer communication

• Exposure to analytics tools or internal reporting platforms is a plus

• Excellent multitasking, time management, and stakeholder coordination skills

What's on Offer:

• $33.70 per hour + Superannuation

• Casual, ongoing role with full-time hours

• Immediate start available

• Join a major healthcare provider in a vital support capacity

• Be part of a supportive, mission-driven team making a difference in the community

Apply Now
If this sounds like the right opportunity for you, please submit your resume via the APPLY button. Only shortlisted candidates will be contacted.