About TAXIBOX

TAXIBOX is Australia’s leading mobile storage company with bold ideas, smart tech and a 4.9-star Trustpilot rating. Operating across five states, we’re known for strong systems, great people and a fast-paced, high-performance culture.

About the Role

This is a full-time, Braeside HQ-based role reporting to the Administration Manager. You’ll be a front-line problem solver - managing customer enquiries, resolving escalations and ensuring every interaction reflects our standards.

High volume. High accountability. Real impact.

You’ll be motivated to hit targets, detail-focused in your work and driven to deliver remarkable service. We want you to be unique, memorable and genuinely awesome in the way you show up for customers and your team.

Primarily Monday–Friday, with occasional Saturday cover (weekday off in lieu).

Duties

• Handle inbound customer calls & emails
• Resolve escalations calmly and professionally
• Process payments accurately
• Liaise with Operations to coordinate logistics
• Maintain CRM accuracy & customer records

Skills & Experience

• Experience in customer service (inc retail or hospitality) or call centre roles preferred 
• Confident handling escalated customers
• Strong written & verbal communication
• Comfortable using CRM & systems
• Resilient, organised & team-focused

Culture

People enjoy working at TAXIBOX because it’s fast-paced, accountable and supportive. We value ownership, clear communication and stepping up when it counts. This isn’t a passive service role - we look for people who lean into problems and solve them.

Benefits

• Modern systems & strong processes
• National brand with growth opportunities
• Annual wellness allowance
• EAP access
• Volunteer days
• Monthly team lunches & socials

How to Apply

Click APPLY with your resume and we’ll be in touch.

Questions? Contact Kate at *****@taxibox.com.au for a confidential chat.