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rcl services

Team Leader

Call Centre & Customer Service

Posted 08/03/2026
Closes 22/03/2026

Wantirna South, 3152, Melbourne, Victoria

Full time

Not specified

We’re looking for an experienced Outbound Sales Leader to take ownership of a high‑performing outbound sales team supporting a major Energy client. This role is ideal for a sales‑driven leader who thrives on building strong client relationships, developing people, and designing smart outbound campaign strategies that drive commercial results. What We Offer Full‑time, Monday to Friday role – no weekendsCompetitive remuneration package (base salary + Incentive + super)Full training and ongoing developmentSupportive, collaborative and high‑energy sales cultureConvenient location near Westfield Knox with onsite parking and staff benefits About The Role As the Outbound Team Leader, you will lead an outbound sales function with a clear focus on driving revenue growth through effective people leadership, strong client partnerships, and well‑executed campaign strategies. Your Role Is Built Around Three Core Pillars Client Relationship Act as a key operational contact for the account, building strong and trusted client relationshipsEnsure outbound campaigns are delivered in line with client objectives, brand standards and compliance requirementsProvide regular performance updates, insights and recommendations to internal stakeholders and clients Team Management Lead, coach and motivate a team of Outbound Sales Consultants to achieve and exceed sales targetsManage day‑to‑day team performance, including KPIs, quality, productivity and engagementFoster a high‑performance, sales‑driven culture focused on accountability and continuous improvement Campaign Strategy & Reporting Design, implement and optimise outbound sales campaign strategies to drive conversion and revenue growthAnalyse campaign performance, sales data and trends to identify opportunities for improvementDevelop action plans to address gaps in performance and maximise campaign effectivenessTrack, report and communicate campaign results, insights and recommendations clearly and accuratelyCollaborate with internal teams to refine scripts, offers, targeting and sales approaches About You Proven experience leading an outbound or contact centre sales teamStrong sales background with a track record of driving resultsExperience in campaign management, sales strategy or performance reportingConfident communicator with the ability to influence both teams and stakeholders Ready for the next step? Apply today or reach out to [email protected] for more information. About Us Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation. Back to job listing

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