Schmick Scratch and Dent Assist is a membership program for repairs of minor scratches and dents on our members vehicles.
  
We are seeking self-motivated, enthusiastic, friendly customer service officers to join the customer service team in our modern offices in Mulgrave.
You will be part of a supportive, fun, professional team that supports you with your growth and development.

About the role:

·        Contacting customers to schedule bookings for repairs

·        To support our technicians by coordinating schedules and maintaining calendars

·        Ensuring clear communication of changes to both customers and technicians

·        Resolving customer escalations by providing solutions and alternatives within set time limits

·        Managing high volumes of incoming and outgoing calls

What we are looking for:

·        Two candidates in our scheduling team.

·        You will be a highly motivated and driven individual with a passion for customer satisfaction.

·        You can work well as part of a team 

Skills and experience:

·        Excellent communication skills

·        Good computer skills

·        The desire to work with people engage in verbal and written interactions over email and phone

·        A strong focus on customer satisfaction

·        Solid and proven problem-solving ability

·        High attention to detail

·        Organisational skills and ability to multi-task

·        Experience in a customer service role advantageous but not essential

·        Fluency in English is a must

 In return, you will receive:  

·        Training and support

·        Opportunities for growth and progression   

·        Supportive, positive & fun environment

·        No weekend work - regular working hours

·        Onsite undercover secure parking

·        Full training provided

·        Located in modern business park, close to gym (discounted price for our staff), multiple cafes, restaurants and childcare

·        Friday afternoon drinks & games room

If you are looking for a new challenge and believe you have what we're looking for submit your application for immediate consideration.

If you have not heard from us within 2 weeks please consider your application as unsuccessful.