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airlay international

Customer Service - Administration

Call Centre & Customer Service

Posted 14/03/2026
Closes 28/03/2026

Campbellfield, 3061, Melbourne, Victoria

Full time

Not specified

Full Time Position - Hours of work: 8.30am - 5.00pm - Monday to Friday

Immediate Start

Airlay International Pty Ltd (Airlay) is a leading wholesale supplier of flooring with our head office located in Campbellfield, Victoria. Airlay is proudly Australian, family owned and operated.

We are seeking a motivated and efficient person with strong customer service and administration skills, preferably with a background using inventory software, to join our fast-paced and friendly team.

Tasks and Responsibilities:

  • Excellent customer service and communication skills.

  • Provide high level of administrative support to the administration, sales & warehouse team.

  • Processing and Invoicing Sales Orders using CIN7 Inventory Software and Xero Accounting System.

  • Routinely check email correspondence and answer phones.

  • Monitor and manage stock movements.

  • Manage local and interstate freight bookings.

  • Preparing samples as required.

  • Organise and maintain an efficient filing system.

  • Take Credit Card Payments.

  • Daily general cleaning.

  • Other tasks and administration duties as required.

Skills and Experience:

Proven at least 2 years' experience in a similar role working in administration and inventory.

Australian work rights are required for this position.

  • Excellent written and verbal communication skills.

  • Previous experience in a customer service role, with outstanding communication skills and unwavering customer focus.

  • Advanced Microsoft Office proficiency including Outlook, Excel and Word.

  • Experience in CIN7 inventory software or similar is essential.

  • Experience in Xero is highly advantageous however not essential.

  • Ability to manage multiple and diverse tasks, with attention to detail.

  • Accurate data entry skills and the ability to maintain accuracy.

  • Ability to work with a team and independently.

  • Excellent time management skills.

  • Honest, Reliable and Punctual.

This is an office based full time role, working Monday to Friday between the hours of 8.30am to 5.00pm. Come and be part of a friendly business that takes pride in our ability to deliver excellent service to our clients. On offer is a competitive salary (remuneration based on experience) with an immediate start.

If you are interested in this position and believe you possess the necessary skills and experience as outlined above, please submit your application by clicking 'apply' below.

Applications open to:

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We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging and celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.