Customer Service Officer

The Point Dental – Point Cook

About The Point Dental

The Point Dental is located in the heart of Point Cook and has been serving the local community since 2013.

Our practice was built with one clear focus — creating a dental experience where patients feel comfortable, supported and genuinely cared for. We believe dentistry should be personal, thoughtful and centred around the individual needs of each patient.

Over the years we have continued to grow and evolve, investing in new technology, expanding our services and building a strong team culture that supports both our patients and our staff.

Just as we care about the experience of our patients, we care deeply about the environment we create for our team. We believe that when people feel supported, motivated and valued, they can do their best work.

We are currently entering an exciting period of growth and expect to significantly expand our capacity in the coming months. As a result, we are looking for upbeat, motivated and like-minded people to join our team and grow with us.

The Opportunity

Our Customer Service Officers are often the first point of contact for patients. They help guide people who are reaching out to us for the first time, answer questions, and make sure patients feel comfortable and informed about their next steps.

You will be speaking with both new and existing patients, helping them understand their options and supporting them in booking appointments that suit their needs.

This role suits someone who enjoys speaking with people, works well in a fast-paced environment and takes pride in providing thoughtful and helpful service.

Key Responsibilities

Patient Engagement

• Connect with patients to understand their needs and concerns

• Manage and track new patient enquiries through our CRM from sources such as our website, social media and marketing campaigns

• Ensure all enquiries are responded to quickly and appropriately

• Provide clear information to help patients move forward with booking an appointment

• Follow up with enquiries to maintain engagement and support patients through their decision process

Collaboration

• Work closely with other departments to ensure a smooth patient experience

• Provide feedback to the marketing team regarding enquiry quality and sources

• Contribute to improving internal processes and patient communication

What We Are Looking For

• A genuine interest in helping people

• Strong communication and interpersonal skills

• A customer-focused mindset

• Good organisation and time management skills

• Ability to work well within a team environment

What We Offer

• Opportunities for career growth and internal progression as the practice continues to expand

• Ongoing training and development

• A positive and supportive team culture

• Team dinners and culture days

• Work-from-home days available after the training period

• Additional staff perks currently being developed

At The Point Dental, we believe that as the practice grows, our team should grow with it.

How to Apply

If this opportunity sounds like a good fit for you, we would love to hear from you.

Please submit your resume via the Seek website.