• Altona and various Hobsons Bay locations, close to public transport
• Multiple casual roles on offer
• Salary: Band 3 - $32 to $34 per hour plus 25% casual loading 

We're here. We're community. We're Hobsons Bay.

At Hobsons Bay City Council, we are dedicated to building a workplace that truly represents our community and its values. You’ll join a progressive organisation that champions innovation and teamwork, and strives to set the benchmark for excellence in Local Government. 

The opportunity

We are looking for enthusiastic and community minded individuals to join our Customer Service Team as Casual Customer Service Officers. As the first point of contact for the Hobsons Bay community, you will play a key role in providing friendly, professional, and efficient service to residents and visitors. You’ll be part of a supportive team that values adaptability, collaboration, and customer focus. This dynamic role offers the opportunity to work across various locations, including the Civic Centre Contact Centre, Hobsons Bay Libraries and Community Hubs. 

What you’ll be doing

• Providing customer service triage across the whole of Council, connecting residents with the right information and services 
• Responding to phones, emails, webchats, and face-to-face enquiries in a professional and timely manner 
• Using the CRM system to manage the full case life cycle and triage requests into the correct departments 
• Contributing to continuous improvements in customer experience for the Hobsons Bay community 
• Supporting library operations, including shelving, tidying, and promoting collections 
• Assisting customers with digital tools and troubleshooting general IT issues 
• Maintaining the presentation of customer areas and community spaces 
• Performing routine administrative tasks, as well as cash handling and EFTPOS payments

What you'll need to succeed

• Exceptional customer service skills with confidence in face-to-face, phone, and online engagement 
• A community-focused mindset with a passion for supporting people from diverse backgrounds 
• Adaptability to thrive in a fast-paced and ever-changing environment 
• Flexibility to work across multiple sites, including Civic Centre, Libraries, and Community Hubs 
• Strong collaboration skills to work effectively with colleagues across Council 
• Digital literacy and willingness to learn new systems and technologies 

To be considered for this role applications should include

• A maximum 2-page cover letter which should outline your interest in the role
• A current CV which includes key achievements & relevant qualifications

Uncover more about this role in the Position Description attached below, or contact Brian Daniels, Acting Customer Experience Lead, Community Learning and Service Centres via *******@hobsonsbay.vic.gov.au

Applications will be accepted until 11:30pm on 26 March 2025.

To ensure fairness and consistency for all applicants, we are unable to accept late submissions or submissions made via email. We appreciate your understanding and encourage timely applications via Council's online portal.

Pre-Employment Requirements 

Progressed candidates will be required to complete a National Police Record Check & a Working With Children Check (WWCC).

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process. 

What we can offer 

• Our central location in the Civic Centre is close to public transport, cafes and parks. Enjoy your lunch at the pier, or an afternoon walk along the lake.
• Go to the gym or ride your bike before work? Our End of Trip Facility offers bike storage and shower facilities to get you refreshed and ready to go!
• Exclusive staff access to our Employee Assistance Program, wellbeing programs, discounted local gym membership, Reflexology sessions, Meditation, Yoga & Circuit classes, and walking & social clubs.
• Ongoing professional development support - we'll champion your growth, because your career matters to us!
• A team that’s shaping a brighter future, working together to create a sustainable, thriving community for generations to come.

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.

Attachments:
- Position Description - Customer Service Officer .pdf