We’re searching for an exceptional, experienced Customer Service Officer ready to step into a high impact role as we build a centralized team. As a key team member, you'll be instrumental in delivering outstanding service experiences for customers across the country.

As a distributor in the Food To Go space striving for Growth with a new portfolio and broad existing customer base, you’ll contribute to a new high-performing, multi-functional team based in Bayswater, overseeing real-time operations, driving performance excellence and enhancing both new and existing customer experiences.

Key Responsibilities:

• To ensure the Customer Service functions operate within applicable legislative requirements such as safety, quality, environment, human resource management.

• Accurately inputting all orders to meet customer demand and liaise with Distributors, Foodservice and other corporate customers regarding any changes to their orders.

• Accumulate all orders into a production requirement schedule for Production and Planning departments by an agreed time.

• Process all orders for distributors and internal customers and provide daily manifest for frozen products for Warehousing and distribution.

• Complete accounting tasks as required, including the following: Credit notes Invoices Banking Month end.

• Inputting and communication of promotional information.

• Maintain weekly customer call sheet.

• Setting up new customers for the database as required.

Qualifications and Experience:

• At least 1 year of experience in a medium sized business, preferably involving high turnover perishable products and a large number of SKU’s.

• Experience working independently and in a team.

• Excellent communication (verbal and written) skills.

• Previous telesales experience an advantage.

• Clear understanding of accounting principles.

• Customer focus

• Organised and strong attention to detail

• Good computer skills

• Experience with NetSuite an advantage

If you thrive in a fast-paced, new environment, you're hands-on, looking to make an impact and have a passion for delivering results, apply now.

This role is Monday to Friday 9am to 5pm.

To apply you must be a permanent Australian resident.

Only successful candidates will be responded to, and no recruitment agencies thank you.