About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. 

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

About the Role As a key member of our Customer Support team, you will manage written correspondence from members of the public, ensuring timely and accurate responses. You’ll handle a variety of enquiries and appeals, working closely with internal teams to resolve complex issues and uphold Orikan’s high service standards.

Key Responsibilities

• Craft and deliver professional written correspondence to support the effective management of parking and infringement services on behalf of Orikan and its clients.
• Exercise sound judgement and accurate decision-making, working independently without the need for constant supervision.
• Proactively resolve complex customer issues and complaints with professionalism and a solutions-focused approach.
• Demonstrate flexibility and collaboration, working closely with team leaders and managers to meet contractual KPIs and operational business requirements.

About You:

You’re someone who thrives in a fast-paced environment and takes pride in delivering clear, professional written communication. In this role, your words matter – every piece of correspondence reflects our commitment to excellence and compliance.

We’re looking for someone who brings:

• Outstanding written communication skills – you have a knack for crafting messages that are clear, accurate, and professional.
• Impeccable grammar and attention to detail, ensuring every letter and email is polished and error-free.
• Efficiency under pressure, with the ability to produce and manage a high volume of correspondence daily without compromising quality.
• Strong problem-solving and decision-making skills, especially when interpreting legislation and applying guidelines.
• A calm, professional approach to conflict resolution, even when dealing with challenging or distressed customers.
• Investigative thinking, enabling you to assess information and make informed, compliant decisions.
• Commitment to following policies and procedures, ensuring consistency and integrity in every action.
• A collaborative mindset – you’re a true team player who values working together to achieve shared goals.

Desirable: 

• In-depth knowledge of relevant Local Government legislation, guidelines and performance standards
• Strong knowledge of Infringement Management operating systems.

What's In It For You:

• Modern office based in vibrant South Wharf
• Values-led culture; supportive and collaborative team environment
• Discounted parking at DFO South Wharf
• Supportive team culture and ongoing professional development
• Be part of a purpose-driven company helping cities work better

Apply now and help shape the future of smart city technology with Orikan!