Are you looking to grow your career in customer service? Sancell, one of Australia’s leaders in Protective Packaging and Cold Chain Solutions, is seeking is seeking an Experienced Customer Service Representative to provide outstanding customer support, support team members, and help improve service processes. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences. 

If you have great communication skills, a positive attitude, and a passion for helping customers, this could be the perfect opportunity for you to develop your skills in a dynamic and growing Australian manufacturing business.

What Your Day Will Look Like

Reporting to the Customer Service Team Leader, your key responsibilities will include:

• Answering customer enquiries via phone and email in a professional and friendly manner

• Processing orders and providing updates on deliveries

• Assisting customers with product information and troubleshooting

• Working closely with internal teams to ensure smooth order fulfillment

• Maintaining accurate customer records and data entry

• Perform all major administrative functions

What We’re Looking For

The ideal candidate will have:

• Customer service experience (manufacturing experience an advantage)

• Strong communication skills, both written and verbal

• A proactive, "can-do" attitude with a focus on problem-solving

• Good attention to detail and ability to follow processes accurately

• Basic computer skills, including Microsoft Office (Word, Excel, Outlook)

• Strong ability to empathise and provide a positive customer experience

• A team-oriented mindset and a willingness to learn

Why Join Us?

• Full training provided

• Permanent, full-time role with regular Monday to Friday hours

• Friendly and supportive team environment

• Opportunities for career development and progression

• Work in our modern, state-of-the-art facility in Carrum Downs

• Be part of a proudly Australian manufacturing company

If you’re a motivated and customer-focused individual looking for a great opportunity, we’d love to hear from you.

To apply, send us your resume and a short cover letter telling us what makes you a great fit for this role.