If you are looking for a secure, long-term position with a supportive and welcoming team, this could be the role for you. What You'll Love About This Role And Company Position available due to a retirement - people stay here long term and love being part of the team!Opportunity to work with a respected global organisationExposure to international operations and overseas colleaguesA warm, friendly and down-to-earth office cultureMonthly team lunches and a genuinely supportive environmentA lovely office space with a collaborative team atmosphereVariety in your role with the opportunity to take on additional tasksFuture flexibility (hybrid work) once established in the role What does it involve? Being part of a small office means you will have variety in your day-to-day duties and have the opportunity to take on more. This is a diverse role combining customer service, administration, order processing, sales support and logistics coordination. You will liaise closely with local teams as well as overseas operations, giving you exposure to a truly global business environment. Although your day-to-day duties will vary, your role will include: Responding to enquiries, prepare quotations and processing orders accuratelyCoordinating domestic and international freight in collaboration with warehouse teams and transport providersManaging and building relationships with a Western Australian customer portfolioLiaising with internal departments and overseas operations to ensure seamless service deliverySupporting Sales Engineers with administrative assistanceContributing to process improvements and team initiativesManaging complaints and resolve issues professionally and efficientlyAssisting with reception duties including incoming calls and visitors What You'll Need… Previous experience in a similar role, ideally within manufacturing or industrial sectorsExperience managing high-volume enquiries with professionalism and careStrong communication and relationship-building skillsHigh attention to detail and excellent organisational skillsSAP experience (preferred) or similar ERP systemsIntermediate to advanced level of MS Office suite including TeamsExperience coordinating freight, including domestic and international transport would be an advantageA proactive, reliable and team-oriented approachImmediate start available, although the company is happy to wait for the right person if notice period is required Working hours are 8:30am - 5:00pm, Monday to Friday. While this role is office-based initially (at least for the first six months whilst you are training), there may be some flexibility available longer term. If you are seeking a stable, long-term opportunity within a global organisation where you will be valued and supported, we would love to hear from you.