Who we are:

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.
We are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

Lifestyle: Hybrid working model to support flexibility
Personal Development: Access to professional development programs
Health & Wellbeing: Paid Parental Leave and Employee Assistance Program
Discounts & Perks: Generous discounts on company products
Social: Recognition programs and social events to celebrate our team's achievements

We are seeking an enthusiastic, customer‑focused professional to deliver exceptional service to our consumer brand customers and retailers. This role is ideal for someone who is passionate about helping customers, resolving enquiries, and contributing to a positive customer-centric culture.

As a Customer Service Consultant, you will provide friendly service, resolving customer enquiries via our phone and digital channels.

What your day to day will look like

· Resolve customer queries received via customer service channels including phone and digital channels; Email, Web, Social, and Voice of Customer in line with guidelines and standard operating procedures

· Provide expert customer support promoting an excellent customer experience and brand advocacy

· Work collaboratively with the team to achieve common goals

· Participate in customer service initiatives that drive an improved customer experience

What you will bring to the role:

· A passion for Customers

· A desire to work within a dynamic team environment

· Excellent communication skills both written and verbal with a high attention to detail and quality

· Experience in a customer service role within a service-based role including (but not limited to) Contact Centre, Retail, Hospitality, Aged Care, Childcare

· Computer literacy

If you met the above attributes and are excited at the prospect of joining a large, successful, and dynamic organisation, then please click APPLY NOW!