About The Role In this role, you will build strong customer relationships through excellent customer service by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience. Role Title: Customer Service Consultant Location: Braybrook branch Hours: Monday – Friday, Full Time Permanent Reporting: Branch Manager Essential Skills & Qualifications Previous customer service or industry experience preferred, but not essentialClinical experience or a background in allied health is desirableExcellent verbal and written communication skills are essentialAdept at navigating computer systems to manage customer interactions and recordsAbility to remain composed in a fast-paced work environment and under pressure Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check) Duties & Responsibilities Greet customers delivering excellent customer service with a sales-focused approach Resolve customer questions and concerns in an efficient mannerLearn and stay up-to-date with our products and services, and use this knowledge to enhance customer experienceAssist customers with accurate and timely order placement, tracking, and processing, to encourage repeat businessMaintain showroom inventory and presentation as required Benefits Employee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits package includes discounts for retail, insurance, gym and moreComprehensive training program to equip you with the necessary skills and knowledge How To Apply Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers! About The Company Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia. Share