Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.

Pan Pacific Melbourne is looking to appoint a Full-Time Guest Service Agent to service our guest arrival, departure and inquiry experiences. 

The Successful Guest Service Agent Will:

• Be responsible for providing our guests with a high quality, seamless service throughout their stay.

• Be the first and last impression of the hotel for our guests and provide Check-In, Check-Out and information services throughout their stay.

• Be able to work a rotating roster including AM & PM shifts and weekends.

Ideally you will have:

• Experience in a similar role in a fast-paced environment

• Excellent verbal communication skills

• Knowledge of Opera

• A genuine passion for hospitality and providing excellent customer service

What we can offer you:

• Complimentary dry-cleaning for uniforms

• Hotel discounts through our global alliance program Discovery

• 50% off food and 50% off beverages at the hotel’s restaurants, bars and café

• Discounted accommodation across worldwide Pan Pacific Hotels Group properties

• Ongoing learning and development 

• Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then apply now!

Pan Pacific Melbourne is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.