·        Global brand with strong market presence

·        Varied role across sales, logistics & customer support

·        Supportive team & growth opportunities

We have partnered with a well-established global hardware business to find an organised Customer Service Professional for their HQ based in Melbourne’s western suburbs.

This is a key role within the team supporting the sales team, coordinating orders and ensuring customers receive a seamless experience from enquiry through to delivery.

If you enjoy being across everything, solving problems and keeping things moving… this role will suit you.

The Role

Working closely with the team, you’ll be the central link between customers, sales, warehouse and internal teams making sure everything runs smoothly behind the scenes.

Key Responsibilities

• Process customer orders, coordinate schedules and manage delivery timelines

• Prepare shipping documentation and ensure order accuracy

• Manage customer enquiries, feedback and follow-ups in a timely manner

• Liaise with warehouse, procurement and QA to keep orders on track

• Prepare quotations and follow up on outcomes

• Assist in managing customer projects and tracking progress

• Monitor customer payments and support Accounts Receivable

• Maintain accurate documentation and ensure quality compliance

What You’ll Bring

• Experience in customer service or sales support

• Strong organisational skills and attention to detail

• Confident communication skills and ability to build relationships

• Ability to multitask and work in a fast-paced environment

• A proactive, solutions-focused mindset

Why This Role?

This is more than just a support position; you’ll play a key role in the overall customer experience and success of the team.

You’ll be joining a business with strong global backing, a collaborative culture and the opportunity to grow your career over time all within a convenient western suburbs location.

If you enjoy being the person who keeps everything on track and takes pride in delivering great service, we’d love to hear from you.

Arrow Group is committed to equity and diversity but can only consider suitably qualified candidates with the right to work permanently in Australia.  Our client is looking for a long term team member, making this role not suitable for individuals on temporary or travel visas.