Acquire Recruitment Solutions is proud to partner with a fast-growing business in the home improvement industry.

With strong demand and continued expansion, we are currently hiring for multiple Customer Service & Scheduling Coordinator positions to support the operations and installations team across customer communication, scheduling coordination, and day-to-day administration.

This is a fast-paced, high-volume environment suited to someone who is highly organised, proactive, and enjoys balancing customer interaction with operational coordination.

The Role
You will play a key role in supporting the operational delivery and customer experience journey, ensuring installations are scheduled efficiently while providing high-quality support to customers throughout the process.

Responsibilities include:

• Coordinating installation bookings and scheduling through internal CRM and operational systems
• Liaising with customers to confirm installation appointments and availability
• Managing booking changes, cancellations, and rescheduling requests
• Supporting inbound customer enquiries via phone and email
• Providing pre and post-installation customer support
• Updating internal systems and maintaining accurate customer records
• Managing inbox coordination and day-to-day administrative support
• Assisting with payment follow-ups, outstanding invoices, and customer resolutions and complaints

About You

• 1–3+ years experience in customer service, scheduling, administration, or coordination roles
• Strong communication skills with a professional phone manner
• Highly organised with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working across customer service and scheduling coordination responsibilities
• Experience using CRM or scheduling systems is advantageous
• Proactive attitude with strong problem-solving skills
• Previous experience in construction, trades, home improvement, or operational environments is advantageous but not essential

What’s On Offer

• Salary of $70K–$75K + super ( flexible depending on experience)
• Multiple roles available with immediate start opportunities
• Join a rapidly growing business within the home improvement sector
• Supportive and collaborative team environment
• Strong long-term growth and progression opportunities
• Fast-paced operational environment with variety in the role
• Free onsite parking, office based in Mordialloc area

If you’re looking for a role where you can develop your skills, work within a growing operations team, and be part of a business experiencing strong national growth, click Apply Now.