Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves. Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work environment that nurtures opportunity for growth and further development.

Job role:

This role is ideal for someone who enjoys helping customers, thrives in a busy environment and can confidently manage phone calls, emails and online enquiries while maintaining a high level of customer care.

You will be responsible for supporting customers throughout their journey, from product enquiries and order support through to aftercare assistance. The role involves a mix of inbound calls, email support and live customer communication across multiple platforms.

Key Responsibilities

• Handling inbound customer enquiries via phone and email

• Assisting customers with product selections and order support

• Managing aftercare and issue resolution with professionalism and empathy

• Responding to customer enquiries within service level targets

• Working collaboratively within a team environment

• Navigating multiple systems and platforms efficiently

• Contributing to a positive customer experience and review outcomes

What We’re Looking For

• Strong communication skills both written and verbal

• Previous customer service or call centre experience (preferred but not esssential)

• Ability to multitask and work in a fast-paced environment

• Positive attitude with strong problem-solving skills

• Comfortable handling difficult conversations professionally

• Reliable, adaptable and team-oriented

• Strong computer skills and confidence learning new systems

• Strong attendance, reliability and commitment to rostered shifts

• Ability to work consistently within a team environment where reliability and coverage are important to overall customer experience

Why Join Us?

• Growing Australian e-commerce business

• Supportive team environment

• Ongoing training and development

• Opportunity to grow within the business

• Fast-paced role where no two days are the same

• Employee benefits including staff discounts and birthday incentives

Schedule:

• Monday to Friday 9:45am- 5:45pm (75 hour fortnight)

Experience:

• Inbound call centre: 1 year (Preferred)

• Outbound call centre: 1 year (Preferred)

• Customer service: 1 year (Preferred)