Customer Service Officer (Local Council)
Location: Doncaster, VIC
Hours: Part-time (15–30 hours per week)
Assignment: Short-term contract through to 30th September 2026
Work Type: Onsite

We are seeking an experienced Customer Service Officer to join a local council contact centre based in Doncaster.
This is a short-term opportunity providing coverage within a busy and customer-focused team.

About the Role
In this role, you will handle a high volume of inbound enquiries from residents, providing accurate information and support across a broad range of council services.

Key Responsibilities

• Managing approximately 30–40 inbound calls per day
• Responding to a wide variety of council-related enquiries
• Delivering high-quality customer service in a fast-paced environment
• Accurately recording and updating customer information

About You

• Previous experience working in a local council contact centre is essential
• Strong customer service and communication skills
• Ability to manage a high volume of calls professionally and efficiently
• Confident navigating systems and entering data accurately
• Reliable and able to work onsite in Doncaster

Please note: only shortlisted candidates will be contacted.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.