We’re looking for a Service Coordinator who’s passionate about people, leadership, and creating meaningful outcomes. You’ll be part of The Bridge Connects, working closely with the Connects Operations Manager and a collaborative team of leaders who value continuous learning, shared ideas, and doing things better together.

In this role, you’ll lead a supportive team to deliver person-centred, strengths-based supports across multiple locations. You’ll help create environments where participants feel understood, respected, and empowered to work towards their goals in ways that suit them.

With 3 days at our Springvale site and 2 at our Dandenong site, this role will focus on:

• Leading and supporting your team to deliver high-quality, person-led supports that reflect each participant’s goals, strengths, and preferences
• Working alongside participants to develop, implement, and review meaningful support plans and activities
• Coordinating staff rosters to ensure consistent, reliable support across locations
• Providing supervision, coaching, and feedback to help your team feel confident, supported, and able to grow
• Building positive, respectful relationships with participants, families, carers, and community connections
• Responding thoughtfully to feedback, incidents, and concerns in line with policies and a person-centred approach
• Maintaining clear, accurate records to support quality service delivery and compliance
• Supporting your team to meet NDIS Practice Standards, organisational requirements, and safe work practices
• Monitoring budgets and resources to keep services effective, sustainable, and running smoothly
• Collaborating with other leaders to share ideas, strengthen services, and contribute to continuous improvement

We are looking for a Certificate IV in disability (or higher/equivalent), a strong understanding of the various components of complex care and experience in leadership/management. This is a great opportunity for someone who enjoys balancing leadership, coordination, and connection—with a strong focus on inclusion and flexibility.

Step into a vibrant, friendly, and genuinely rewarding work environment where no two days are the same - and enjoy great perks, including:

• Access up to $18,500 in Not-For-Profit Salary Packaging
• Support your work/life balance with flexible working arrangements
• An extra day of leave in your birthday month
• Connect to a range of services with Sonder EAP including counselling, nutritional, medical and financial professionals
• Maintain your health and wellbeing with discounts to your private health insurance.
• Start your new role with a comprehensive induction and training
• Be part of a team that cares about your ongoing professional development
• Opportunities to build your skills and gain new experiences across the organisation

We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. We warmly welcome people from all backgrounds and life experiences to apply. If you need any assistance or adjustments during the recruitment process, please let us know, we’re here to help!