Join KUKA Customer Service (CS) Team for a CS Engineer role

For Those Who Love Robots

An exceptional opportunity awaits in the field of Robotics and Automation with KUKA Australia. We seek a passionate and talented candidate in Robotics to join our team. The ideal candidate is a customer-centric, results-oriented, and curious-mind; with a strong aptitude in mechanical, electrical, and software engineering.

At KUKA, you'll be part of a dynamic and fast paced CS Team. This is your opportunity to work hands-on with advanced technologies, solve real-world challenges, and make a direct impact on our customers’ success.

We’re looking for a motivated individual who is eager to learn, driven to grow, and excited to build their expertise in robotics. If you enjoy problem-solving, thrive in a technical environment, and take pride in delivering outstanding customer support—this role is for you.

Demonstrated ability to work both independently and collaboratively within the team is essential.

Turn your passion into a career. Join KUKA and shape the future of Automation 4.0.

Key Duties & Responsibilities

• Hotline Support: Provide first-level technical support and resolution to customers via case management in CRM in a timely manner. Manage customer expectations with prompt, concise, and accurate delivery of proactive service, information, and consultations, including handling escalations appropriately. Support key customers after hours as needed.

• Field Services: Plan and deliver field services at customer sites, including attending breakdowns and performing planned maintenance across all states in Australia and New Zealand. Ensure strict compliance with WHS policies of both KUKA and customers.

• Technical Training: Offer expert support and conduct training for system integrators and end customers on the operation and programming of various robotic applications using the full range of KUKA products and technology packages.

• Spare Parts: Assist with internal parts handling, including receipt, dispatch, and regular inventory management of goods.

• Team Collaboration: Actively participate in regular team meetings, submit all internal reports in a timely manner, and familiarize yourself with various software platforms utilized in day-to-day tasks.

• Self-Learning & Continuous Technical Improvement: Demonstrates a strong commitment to continuous professional development by proactively enhancing knowledge of KUKA products and technologies. Engages in internal KUKA training programs, attends webinars, and utilizes self-learning resources to stay up to date with the latest product developments, tools, and best practices. Ensuring the ability to effectively support customers with up-to-date KUKA knowledge.

Position Requirements

• Bachelor's degree in mechanical / electrical / Mechatronic / Robotics Engineering or equivalent.

• Minimum 3 years working experience in industrial robotics/automation/field service/CS engineer.

• Some exposure to KUKA robotics systems is preferred.

• Knowledge in higher level programming language and/or automated industrial manufacturing process adopting industrial robots are an added advantage.

• Preferred Australian Citizen or Permanent Resident currently located in Melbourne

Benefits

• Supportive working culture and flexible working environment

• Personal development and training opportunities

• Competitive employee benefits

• Conducive working environment
  

About KUKA

KUKA Robotics Australia is part of the global KUKA Group, a leader in industrial automation and robotics. We support customers across manufacturing, logistics, and advanced automation with robots, software, and services.

How to Apply
Apply via SEEK with your resume and a short cover note explaining your approach to winning new business.