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Arrow Group

Service Coordinator

Call Centre & Customer Service

Posted 13/06/2026
Closes 27/06/2026

Malvern East, 3145, Melbourne, Victoria

Full time

Not specified

  • Join a growing and fast-moving business
  • Supportive team culture with genuine autonomy
  • Coordinate clients, technicians, schedules and service delivery
  • Adelaide

We’re currently seeking an experienced and proactive Service Coordinator to support the day-to-day coordination of jobs, technicians and subcontractors across a busy service environment.

You’ll play a key role in ensuring clients receive a seamless experience from start to finish, while supporting the wider team with efficient scheduling, administration and communication.

The Opportunity

In this role, you will:

  • Coordinate and schedule service jobs across multiple portfolios
  • Liaise with clients, technicians and subcontractors daily
  • Provide updates on job progress, scheduling changes and completion timeframes
  • Monitor active works and ensure jobs are progressing efficiently
  • Follow up quotes, approvals and variations
  • Ensure all job documentation and system updates are completed accurately
  • Assist with maintaining service standards, compliance and workflow efficiency

About You

You may come from a background in service coordination, trades administration, facilities management or customer service.

What matters most is your ability to stay organised, communicate confidently and manage competing priorities in a fast-paced environment.

You’ll thrive in this role if you:

  • Have strong organisational and time management skills
  • Enjoy building relationships with clients and contractors
  • Are proactive and solutions-focused
  • Have excellent attention to detail
  • Can confidently juggle multiple tasks at once
  • Take pride in delivering a high level of customer service

Why Join?

This business values reliability, teamwork and people who genuinely care about delivering a great outcome.

You’ll be joining a supportive environment where your contribution is recognised, your communication skills are valued and your ability to keep things running smoothly will make a real difference to the broader team.

If you’re looking for a role where you can take ownership, build strong relationships and become an integral part of a growing business, we’d love to hear from you.

To apply for this opportunity, please submit your application via the link below or contact Arrow Group Recruitment for a confidential discussion.

Please note: Sponsorship is not available for this opportunity.

Applications open to:

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We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging and celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.