Fletcher Building
Customer Service Consultant
Fletcher Building
Customer Service Consultant
Call Centre & Customer Service
Posted 16/06/2026
Closes 30/06/2026
East Melbourne, 3002, Melbourne, Victoria
Full time
Not specified
At Laminex, our people often say it’s the team around them that makes the difference with approachable leaders, genuine support and a culture where everyone pitches in.
This isn’t a big, anonymous contact centre. It’s a close-knit team where people know each other by name, leaders are accessible, and your contribution is noticed.
If you enjoy helping customers, solving problems and being part of a team that backs each other, this could be a great fit.
About the role
As a Customer Service Consultant, you'll be the voice of Laminex, helping customers across Australia with orders, product enquiries, deliveries and general support.
You'll work closely with customers, sales teams and operational teams to ensure every interaction is a positive one.
Your day may include:
- Responding to customer enquiries via phone, email and web chat
- Processing customer orders accurately and efficiently
- Tracking deliveries and providing updates
- Resolving customer issues and finding practical solutions
- Working collaboratively with internal teams to achieve the best outcomes
- Maintaining accurate customer records and information
No two days are exactly the same, and you'll play an important role in helping our customers keep their projects moving.
What we're looking for
We're more interested in attitude than industry experience.
You'll thrive in this role if you are:
- A confident communicator who enjoys helping people
- Calm under pressure and able to think on your feet
- Naturally curious and solution-focused
- Comfortable learning and using technology systems
- Organised with strong attention to detail
- Someone who has a growth mindset
- A team player who enjoys working collaboratively with others
- Prior experience in contact centres, customer service and administration will be highly regarded
What on offer
- Competitive salary pkg + Fletcher Building employee benefits including generous parental leave scheme
- Free onsite parking at our Tullamarine office
- Structured Monday to Friday roster – 8am – 6:30pm rotation (No Weekends!)
- Comprehensive two-week training and onboarding
- Ongoing coaching and development
- Access to career opportunities across Laminex and Fletcher Building
- Once training is complete, you’ll move to a hybrid work model with work-from-home days on Monday, Tuesday and Friday.
Ready to join us?
If you’re looking for a customer service role where you’ll be supported, appreciated and part of a genuinely good team, we’d love to hear from you.
Apply now and join Laminex.