Make a difference every day — deliver exceptional customer service that truly impacts lives.

We’re looking for a proactive, detail-focused Customer Service Coordinator to join our friendly and supportive team on a full-time permanent basis in Braeside.

About Us

At Astris PME, we specialise in high-quality assistive technology and mobility equipment that empowers individuals with special needs.

Our team is passionate about delivering solutions that make a genuine difference in people’s lives — and we’d love for you to be part of that purpose.

About the Role

As the first point of contact for our customers, you’ll play a key role in delivering a seamless and positive experience. You’ll manage enquiries, coordinate appointments, and provide essential administrative support to ensure our clients receive the service and equipment they need.

This is a fast-paced, varied role that suits someone who is organised, detail-oriented, and genuinely enjoys helping others.

What You’ll Do

• Deliver exceptional customer service via phone and email

• Manage shared inboxes and respond promptly to enquiries

• Schedule and coordinate appointments for sales representatives and service technicians

• Process orders and prepare customer quotes

• Maintain accurate customer information within our CRM system

• Liaise with internal teams to ensure smooth and efficient service delivery

What You’ll Bring

• 2–3 years’ experience in customer service, administration, or sales support

• Excellent written and verbal communication skills

• Confident and professional phone manner

• Strong attention to detail and organisational skills

• Experience with Microsoft Office and CRM systems

• A positive, team-first attitude with a willingness to go the extra mile

Why You’ll Love Working with Us

Join a values-driven team that genuinely cares about its people and community. You’ll enjoy:

• A supportive and inclusive team culture

• Recognition for your ideas and initiative

• Long-term career growth and stability

Ready to make an impact?

If you’re passionate about customer service and want to be part of a team that makes a real impact, we’d love to hear from you.