Reporting directly to the Director, the Service Manager will take full ownership of ODM’s service and maintenance division — with a clear mandate to grow it. This is not a role for someone looking to maintain the status quo. You will be expected to build the division’s revenue, expand our client base, and establish ODM as the go-to electrical service contractor in our markets.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, takes pride in their team’s output, and understands that sustainable business growth is built on consistent, reliable service delivery.

Day-to-day, you will manage a team of field electricians, coordinate reactive and planned maintenance works, and oversee service projects up to $250,000 in value — taking full accountability for delivery, quality, and commercial outcome. You will be the primary point of contact for our clients and the driving force behind ODM’s service growth strategy.

KEY RESPONSIBILITIES

•          Lead and manage the day-to-day operations of the electrical service and maintenance division

•          Schedule, coordinate, and supervise a team of service electricians across multiple sites

•          Act as the primary client contact for all service and maintenance work — building strong, long-term relationships

•          Quote and price reactive and planned maintenance works, minor new works, and defect rectifications

•          Manage subcontractors engaged on service works — ensuring quality, safety, and programme compliance

•          Monitor and report on division KPIs including revenue, margin, job completion rates, and client satisfaction

•          Ensure all service works are executed in compliance with AS/NZS 3000, relevant state regulations, and ODM's HSEQ management system

•          Identify and pursue opportunities to grow the service portfolio through existing and new client relationships

•          Maintain accurate job records, timesheet approvals, and documentation within ODM's systems

•          Manage emergency response works as required

Qualifications & Licences

•          Electrical trade qualification — Certificate III in Electrotechnology (Electrician) essential

•          Current electrical worker licence (VIC) — unrestricted

•          Current driver's licence

•          White Card (General Construction Induction)

•          RIW card (Rail Infrastructure Worker) — advantageous but not essential

Skills & Attributes

•          Strong leadership skills — you set the standard and hold your team to it

•          Excellent communication and client-facing skills — written and verbal

•          Highly organised with strong time management — you can juggle competing priorities without dropping the ball

•          Commercial acumen — you understand margin, cost control, and what it takes to run a profitable division

•          Technically competent — your team respects you because you know the work

•          Proficient in Microsoft 365 (Outlook, Teams, Excel) and comfortable with job management software

WHAT ODM OFFERS

•          Competitive base salary, commensurate with experience

•          Fully maintained company vehicle

•          Superannuation at statutory rate

•          Mobile phone and laptop

•          Genuine career growth opportunities — ODM is expanding and backing the right people to grow with the business

•          Supportive, professional team culture with direct access to leadership

•          ISO-certified business with structured systems, processes, and a strong commitment to safety