Alpine Annexes is hiring a Full time Customer Service Specialist role in Ringwood, VIC. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• This is an immediate start position

Customer Service Consultant

Location: Melbourne, VIC (or specify location) Employment Type: Full-Time Company: Alpine Annexes

About Us

Alpine Annexes is one of Australia's leading suppliers of premium caravan annexes, awnings, and outdoor living solutions. We are passionate about helping our customers enhance their caravanning and camping experiences with high-quality products and exceptional service.

As our business continues to grow, we are looking for a friendly, organised, and customer-focused Customer Service Consultant to join our team.

About the Role

As the first point of contact for our customers, you will play a vital role in delivering outstanding customer experiences. You will assist customers with enquiries, provide product information, coordinate orders, and support our sales and operations teams to ensure a smooth customer journey from enquiry through to delivery.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online channels.

• Provide accurate information about our products, services, and ordering processes.

• Process customer orders and maintain accurate records in company systems.

• Assist customers with quotes, order updates, and after-sales support.

• Coordinate with internal teams to ensure timely resolution of customer requests.

• Handle customer concerns professionally and efficiently.

• Maintain a high standard of customer communication and service.

• Administrative and operational tasks as required.

About You

To be successful in this role, you will have:

• Previous experience in customer service, administration, or a similar role.

• Excellent verbal and written communication skills.

• Strong organisational and time-management abilities.

• A positive, can-do attitude and genuine desire to help customers.

• High attention to detail and accuracy.

• Confidence using computer systems and Microsoft Office applications.

• The ability to work both independently and as part of a team.

Desirable Skills

• Experience in the caravan, camping, automotive, or outdoor recreation industries.

• Experience using CRM or order management systems.

• Sales support or customer retention experience.

What We Offer

• Competitive salary package.

• Supportive and friendly team environment.

• Ongoing training and development opportunities.

• Opportunity to work with a respected Australian brand.

• A role where you can make a genuine impact on customer satisfaction and business growth.

Apply Now

If you are passionate about delivering exceptional customer service and would like to join a growing Australian business, we'd love to hear from you.

Please submit your resume and a brief cover letter outlining your experience and suitability for the role to Business Manager Samantha