Competitive Salary + Super + Career Growth in Data, AI & Analytics

Based in Melbourne, VIC

Turn customer insights into business impact. Help shape the future of AI-driven decision making at SPL.

This is a unique opportunity for a commercially minded and analytically curious professional to sit at the intersection of customer experience, data, and emerging AI technologies. Working closely with our Enterprise Data and Automation Manager, you'll play a key role in transforming customer intelligence into actionable insights that drive retention, growth, profitability, and innovation across the business.

Why this role matters

• Be at the forefront of SPL's AI and automation journey, helping build the data foundations that power future predictive models and intelligent workflows.
• Influence strategic business decisions by uncovering customer trends, risks, and growth opportunities.
• Partner with senior leaders across Commercial, Marketing, and Operations to drive customer-focused outcomes.
• Create meaningful business impact through data-driven recommendations that improve customer retention and profitability.

What you'll do

• Capture, analyse, and structure customer feedback, behavioural trends, and operational insights into meaningful intelligence.
• Develop and maintain interactive dashboards, reports, and analytics models that support business decision-making.
• Identify customer retention risks, growth opportunities, and commercial improvement initiatives.
• Analyse profitability, pricing, utilisation, and service delivery data to uncover actionable insights.
• Support the development of predictive models, forecasting tools, and customer intelligence frameworks.
• Explore and implement AI-powered and low-code automation solutions that improve efficiency and reduce manual processes.

What you'll bring

• Experience in customer-facing, business analytics, commercial, marketing, or data-focused environments.
• Strong analytical thinking with the ability to turn data into practical business insights.
• Exposure to tools such as Excel, Power BI, or similar reporting and visualisation platforms.
• A genuine interest in emerging technologies, AI, automation, and continuous improvement.
• Excellent communication skills with the ability to explain complex information to non-technical stakeholders.

Why join SPL?

• Join a rapidly growing national business investing heavily in technology, innovation, and digital transformation.
• Work alongside experienced leaders who are passionate about developing future talent in data and AI.
• Build a career pathway across analytics, automation, business intelligence, and customer strategy.

About SPL

SPL provides linen services to customers in the accommodation, healthcare and mining sectors. SPL has grown rapidly over the past 4 years with over 1,000 employees, 15 fixed locations and 7 linen hubs and counting. Boasting the two largest laundries in the Southern Hemisphere, SPL has a vision to become a world class provider through innovation. SPL are constantly creating solutions for our customers by continually investing in technology to assist our customers to manage their linen circulation and spend whilst also achieving the smallest carbon footprint possible.

SPL acknowledges that those with diverse experiences, perspectives and backgrounds enhance our workplace and our capability for innovation. Applications from Aboriginal and/or Torres Strait Islander People, People with Disability and LGBTQIA+ people are encouraged to apply for any advertised position, they may be suitable for, within SPL.

If this sounds like you, please click 'APPLY' today!