National Service Centre Manager
A National Service Operations Leadership Opportunity

Aptella is a leader in intelligent positioning and automation technology, partnering with customers to deliver smarter, safer, and more efficient ways of working across construction, geospatial, mining, and civil industries.

We are a customer-first, solutions-led business focused on solving real operational challenges and delivering technology and services that improve performance, productivity, and safety.

We are seeking a commercially strong and operationally focused leader to take ownership of our national Service Centre function. This role can be based in Bundoora VIC or Silverwater NSW, with occasional travel required.

This is a key leadership role responsible for lifting service performance, standardising operations, and delivering consistent customer outcomes nationwide.

The Role

The National Service Centre Manager leads and optimises Service Centre operations across Australia, ensuring efficient, consistent, and high-quality service delivery.

This role combines operational leadership, commercial accountability, and people leadership, with responsibility for performance, capability, and financial outcomes.

Key accountabilities include:

• Lead and develop a high-performing national Service Centre team

• Standardise service delivery models, workflows, and operating practices

• Manage Service Centre and Training P&L, driving revenue, cost control, and productivity

• Embed a strong safety culture and ensure full WHS compliance

• Lead service performance using Microsoft Dynamics 365 and reporting insights

• Act as escalation point for complex or high-impact service issues

• Drive continuous improvement through process and workflow optimisation

• Partner with senior leaders across Field Services, Product, Sales, and Training

• Build national training frameworks to uplift capability and technical skills

• Use data and insights to improve performance and decision-making

• Ensure effective workforce planning and resource allocation

You will play a key role in shaping national service strategy and improving how service is delivered across the business.

The Individual

You are an experienced operations or service leader with strong experience managing multi-site teams in complex environments.

You bring:

• Senior leadership experience in service operations or service centres

• Strong understanding of service-based business models (productivity, utilisation, cost)

• Experience leading dispersed teams across multiple locations

• Background in technical or customer-facing service environments

• Exposure to construction, geospatial, machine control, or similar industries (advantageous)

• Experience with service systems such as Microsoft Dynamics 365

• Strong commercial and P&L capability

• Data-driven, process-focused, and improvement-oriented mindset

• Strong safety leadership and WHS accountability

• Ability to influence across operational and executive stakeholders

You are a hands-on leader who balances strategy with execution and builds high-performing, accountable teams.

The Opportunity

This is a rare opportunity to lead a national service function in a growing, innovation-led business.

You will shape service delivery across Australia, lift capability, improve performance, and directly impact customer experience and commercial outcomes.

To Apply

For a confidential discussion or to express interest, please apply via SEEK.