About Sensible Care

Sensible Care is a respected provider of Support at Home (formerly Home Care Packages) services. Guided by strong values, we deliver individualised, holistic, and ethical care across Australia. We’re growing — and we’re looking for people who share our commitment to making a genuine difference in the lives of older Australians.

The Opportunity

We’re looking for a warm, organised, and people-focused Care Partner to join our Greensborough team. In this role, you’ll be the primary point of contact for a portfolio of clients receiving Support at Home services — helping them live safely and independently in their own homes by coordinating person-centred care that reflects their goals, preferences, and values.

To be successful in this role, what matters most is your ability to connect with people, stay across the detail, and work collaboratively within a supportive team. If you’re experienced in community care or looking to step into a care coordination role, we’ll support your development every step of the way.

What You’ll Do

•    Welcome new clients through a thorough onboarding process — conducting assessments, gathering documentation, and ensuring they feel informed and supported from day one.

•    Develop person-centred care plans in genuine partnership with clients, their families, and representatives, ensuring plans reflect individual goals, risks, and cultural needs.

•    Monitor and review care plans on an ongoing basis, adjusting services as needs evolve and escalating clinical concerns to our nursing and allied health team.

•    Manage client budgets within the Support at Home framework, ensuring spending aligns with approved guidelines and maximises available hours and services.

•    Conduct regular client touchpoints, collecting feedback and building trusted relationships over time.

•    Coordinate care transitions between services — including hospital, respite, Transition Care Program, and ongoing Support at Home — ensuring continuity and clear communication.

•    Act as the first point of contact for clients, families, GPs, allied health professionals, and external providers, providing prompt and solutions-focused communication.

•    Maintain accurate and timely documentation in our care management system (Visual Care), supporting audit readiness and data-driven decision-making.

•    Contribute to quality improvement initiatives, reflective practice, and team discussions aimed at lifting the standard of care we deliver.

•    Stay informed about the Aged Care Act 2024, the Strengthened Quality Standards, and Support at Home program requirements.

What You Bring

•    Experience in community care, aged care, disability support, or a related human services field (preferred but not essential — we value attitude and potential).

•    A strong understanding of consumer-directed care principles and person-centred approaches.

•    Cultural competence and a genuine respect for diverse communities, identities, and life experiences.

•    Excellent organisational and time management skills with the ability to work autonomously.

•    Strong interpersonal skills and the ability to build trusting relationships with clients, families, and colleagues.

•    Comfort with technology — including care management software, digital tools, and standard office applications.

•    Knowledge of aged care regulations and the Support at Home program (advantageous).

•    A valid Australian Driver’s Licence.

•    National Police Check (or willingness to obtain).

•    Full work rights in Australia.

What We Offer

•    Competitive salary based on your experience, with clear pathways for growth within a rapidly expanding organisation.

•    Flexible working hours — we understand life doesn’t always fit a rigid schedule.

•    Company car available (or paid kilometres) plus a laptop and mobile phone.

•    A modern, welcoming office in Greensborough with a genuinely supportive and friendly team.

•    Meaningful career development — we invest in our people through training, coaching, and professional development opportunities.

•    A diverse and inclusive workplace culture where your voice matters.

•    The chance to do work that makes a real difference in people’s lives every day.

Location

This role is based at our Greensborough office.

How to Apply

If you’re a compassionate, organised professional who wants to create positive change in the lives of older Australians, we’d love to hear from you.

Submit your resume and a brief cover letter outlining your relevant experience in response to this advertisement.

Join Sensible Care and help us deliver compassionate, respectful care to diverse communities across Australia.