Job Description

At HI FIVE Community Services, we believe support should feel personal, not just professional. We’re a close-knit team that genuinely cares about the people we work with, and we’re committed to helping individuals living with disabilities live life on their own terms with dignity, choice, and independence.

For us, it’s not just about providing services; it’s about building real relationships. We take the time to understand each participant their goals, their routines, and what matters most to them. Whether it’s supporting everyday activities, building confidence, or encouraging community participation, we stand beside our participants every step of the way.

Our approach is simple: treat people with respect, show up with compassion, and do the little things that make a big difference. At HI FIVE, we aim to create a warm and supportive environment where participants feel valued and our team feels proud of the impact they make every day.

Because at the heart of what we do is one belief everyone deserves the opportunity to live a full and meaningful life.

Key Responsibilities

• Assist participants with personal care including bathing, grooming, dressing, toileting, and mobility in accordance with care plans
• Support implementation of care plans developed by Registered Nurses or allied health professionals
• Assist with basic clinical tasks such as monitoring vital signs, observing health conditions, and reporting changes
• Provide support with medication administration under supervision and where authorised
• Assist with rehabilitation exercises and therapeutic programs as directed by healthcare professionals
• Support participants with nutrition, feeding, and hydration needs
• Maintain accurate and timely documentation of care, observations, and incidents in line with organisational and NDIS requirements
• Assist in maintaining a clean, safe, and hygienic environment for participants
• Provide emotional support and reassurance to promote participant wellbeing
• Work collaboratively with nurses, allied health professionals, and support staff to ensure continuity of care
• Comply with NDIS Practice Standards, infection control procedures, workplace health and safety requirements, and duty of care obligations

Skill & Experience

• Certificate III or higher in Aged Care, Individual Support, or equivalent
• Minimum 12 months’ relevant work experience required Australia/Overseas
• Current First Aid and CPR certificate
• National Police Check and Working with Children Check (or willingness to obtain)
• Excellent communication and interpersonal skills
• Ability to work independently and in a team
• Empathy, patience, and a strong commitment to quality care

Desirable

• Experience working with elderly clients or people with disabilities
• Valid driver’s licence and access to a vehicle (for community care roles)
• Multilingual abilities a plus
• Ability to work various shifts including weekends and public holidays