Senior Support Worker (2IC)

Part - time | Victorian Disability Services (NGO) Agreement 2019 - Level 3 PP1

Do you want to make a real difference to the lives of people with disabilities?

Is it important to you to work for an organization that values you and offers opportunities for growth and development?

Then look no further!

About cape

cape group (cape) is a not-for-profit company limited by guarantee providing services to people with a disability and is a Registered NDIS Provider.

Nadrasca joined with Brite in April 2025 to form cape group, a newly formed brand resulting from the merger of the two NDIS registered providers with a combined 120 years in operation across the eastern and northern suburbs.

Together, we provide a range of services for people with disability, including home and living supports, social and community participation activities, youth employment assistance, supported employment, and NDIS support coordination.

At cape, we work hard to ensure that everyone we support can have their best day, every day.

This means people feel awesome, welcome, connected, excited, and ready to achieve their goals – whatever that means for them.

The Position

 The Senior Support Worker (2IC) supports the House Supervisor and leads a team of support workers to deliver high-quality, person-centred care. You’ll help plan and provide support that empowers people with disabilities to achieve their goals and live fulfilling lives at home and in the community. This role also includes stepping into the House Supervisor position when required, ensuring continuity and excellence in service.

Key Responsibilities:

1. Quality, Safety, and Person-Centred Support

• Deliver person-centred active support and positive behaviour strategies in line with cape policies.
• Support residents’ health, wellbeing, and community inclusion, including access to healthcare and services.
• Maintain accurate health records and ensure compliance with food safety and household budgets.
• Facilitate resident meetings and foster an inclusive, welcoming environment.
• Oversee support workers, provide guidance, and ensure high standards of cleanliness and comfort.
• Comply with NDIS Quality and Safeguards reporting requirements and incident management processes.
• Participate in audits and continuous improvement initiatives.

2. Operations

• Assist with NDIS plan reviews and maintain accurate resident documentation.
• Manage household maintenance requests and financial processes, including budgets and reporting.
• Ensure compliance with policies, procedures, and NDIS standards in all operational tasks.

3. Staff Management

• Support efficient house operations, including onboarding new staff.
• Provide informal feedback, mentoring, and coaching to support workers.
• Identify training needs and escalate issues to the House Supervisor or Community Living Manager.

Qualifications and Experience 

• Certificate IV Disability or equivalent sector experience is required.
• Level 2 First Aid Certificate.
• Demonstrated ability to actively support people with disability in daily living and personal care skills.
• Ability to undertake and oversee a range of household duties, including meal preparation and household cleaning to a high standard.
• Must be able to work shifts that may involve weekends, morning and evening work, and sleepovers.
• Intermediate to advanced IT skills, including competency with client databases and use of the Microsoft Office Suite, email, web browsing and video conferencing platforms.
• Current Victorian Driver’s Licence.
• Experience in dementia would receive favourable consideration.

Skills and Attributes 

• A demonstrated understanding, knowledge, and commitment to the rights of people with disability.
• Commitment to advocating for, and empowering, people with a disability and assisting them to live a life of their choosing.
• Excellent interpersonal and communication skills, both written and verbal, including the ability to express views constructively, listen to other points of view and negotiate appropriate solutions to problems.
• Ability to work independently without supervision and use judgement to appropriately escalate issues.
• Sound financial management skills in relation to the required tasks.
• Excellent time management and organisational skills.
• Commitment to service excellence.
• Ability to work cooperatively with others.
• A positive attitude to continuous improvement.
• Demonstrated ability to prioritise and organise time to ensure achievement of required outcomes.
• Ability to exercise sensitivity and maintain strict confidentiality.

Why Join Us?

Our vibrant culture and collaborative team environment truly set us apart. You'll join a warm, inclusive, and enthusiastic team united by a shared passion for enriching the lives of people with disabilities.

Be the difference in someone’s everyday lead with heart, empower with purpose, and help create a life of dignity, independence, and joy for people with disability.

What we can offer you:

• A great working environment as part of a passionate and dedicated team.
• Attractive salary including salary packaging associated with not-for-profits.
• Training and professional development.
• The opportunity to use your skills to make a real difference in people’s lives.

All applicants must hold a current NDIS Worker Screening Clearance and obtain a Working with Children Check prior to employment.

All relevant staff must provide evidence of unrestricted Australian residential and working visa.

How to Apply:

We are inclusive in our thinking and are open to candidates who may not meet all criteria, but believe they are the right fit for the position.

If you are interested in becoming an active and valued member of a dedicated and passionate team, please apply today by clicking on the Apply button.

Shortlisting and interviews will commence soon.

We welcome applications from all diverse backgrounds including individuals with disability, those that identify as Aboriginal and Torres Strait Islanders, LGBTQIA+, or from culturally and linguistically diverse backgrounds.

We look forward to hearing from you!