We are looking for a part time or casual medical receptionist at A1 Doctors Surgery in Sydenham.

A1 Doctors Surgery is a small family but busy clinic in the heart of Sydenham. We strive to provide the best quality of care to our patients. The services we provide include bulk billed services, cosmetic procedures and skin cancer checks.

Our preferred candidate will have excellent communication skills as well as a warm and friendly manner. You will need to be able to pick up basic reception skills quickly, feel comfortable using IT systems and be adaptable to the dynamic administrative needs of our clinic. You will need to be able to work autonomously and multitask in a fast-paced environment.

You will be required to provide administrative support to our doctors and patients, through tasks such as:

• Greeting patients at the front desk.
• Billing patients for their consultations.
• Managing the appointment book and sending patient reminders.
• Sending Medicare claims for patients.
• Answering phone calls.
• Answering enquiries about our clinic and our services.
• Scanning files
• Faxing letters to other healthcare providers
• Maintain Patients waiting area and front desk area.
• Utilising our IT systems to ensure smooth operation of our services

We are committed to providing our patients with care and compassion, so we require somebody who is approachable and friendly but also discrete and gentle in their manner. We are looking for a team player that celebrates the small and big wins and can use mistakes to simply learn and improve for next time.

The position will be in Sydenham with initial training provided. The ideal candidate will be available to work from 9am to 5pm, Monday to Friday. However, days of work are flexible based on candidates’ availability.

The skills we are looking for:

• Previous experience in a customer service role
• Advanced computer skills and comfortable using a range of IT systems (such as practice management software, Microsoft outlook and teams)
• Experience with BP Premier software desirable
• Excellent phone manner
• Thriving in a fast-paced, busy environment and able to multi-task
• Attention to detail
• Strong communication and interpersonal skills, with other employees, doctors and patients
• Adaptable to changes and able to learn new skills quickly

Job Types: Part-time, Permanent, Casual

Pay: $30.00 – $35.00 per hour

Ability to commute/relocate:

• Sydenham VIC 3037: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical admin: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person