About The Role

Avant Practice Solutions are a premium provider of medical practice management services across Australia. We support a variety of medical specialist, as well as general and surgical practices, by providing off-site administration and practice management services. Due to continued growth, we have a fantastic full-time opportunity for a compassionate and efficient Medical Receptionist now available.

Requirements:

• Must be available to work a 38hour week, 9am to 5pm Monday to Friday, no public holidays or weekends.
• Work is conducted onsite at our Box Hill location, no working from home.
• Must have the correct working rights within Australia.

This is a full-time permanent opportunity to showcase your skills as a caring and service-focused receptionist, in a modern environment providing off-site medical administration services for several different medical and specialist practices.

Benefits of working for Avant

• Career progression opportunities and professional development
• Community engagement opportunities like including volunteering
• Fun, friendly and motivated team
• Great work life balance with no weekend or after-hours work

About You

We are looking for a dedicated and positive individual with drive, to make a real difference to our doctors’ practices. This position in Box Hill requires an adaptable and confident person, with a strong drive to provide only the highest quality service. Medical experience is desirable but not essential. You will be working with a range of surgeons and physicians. Even more important will be your proven track record in providing excellent customer service with empathy and respect. The ability to quickly learn a range of different practice software packages (e.g. Gentu, Clinic to Cloud, among others) will be needed for success in the role.

Key duties include:

• Managing patient phone enquiries, approximately 80 telephone calls per day.
• Booking and arranging of appointments
• Liaising with patients, providers, hospital staff & referrers
• Filing and medical administration processes and general office duties on cloud-based platforms

To be successful you will have:

• The ability to multi-task effectively with consistent attention to detail
• Excellent communication skills and professional phone manner
• The ability to work cohesively within a team but also able to work independently
• Confidence with computers and new technology
• Strong organisational and time management skills

If you are looking for a career-enhancing role with a friendly, dynamic and professional work environment where your contribution is valued then this is the role for you. The right candidate to join our team will be confident, reliable, friendly and able to demonstrate initiative and integrity, as well as use their sound judgment to achieve the best outcomes. If this role sounds like the one you have been looking for and you are ready to hit the ground running, please apply now. We would love someone to start ASAP, so don't delay!

Why work at Avant?

• We value our people by offering an inclusive workplace, career development and internal mobility opportunities.
• Your development is our priority and we have a variety of learning and development programs that will support you in your career.
• We offer support to our people via Employee Assistance Program (EAP), Health and wellbeing programs, Tertiary Education Sponsorship and Support.
• We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.