Lumia Care are a leading innovator in Australian Healthcare. Comprising of twelve organizations with a 65-year heritage across various healthcare sectors. With a substantial staffing base and national presence, we're on a trajectory of significant growth. We champion an inclusive, values-driven workplace, respecting our diverse team and the communities we serve. If you have a passion for healthcare and making a difference, Lumia Care is where you belong.

About the Position

Lumia Care is inviting applications for a Care Partner (Administrator) to look after our community aged care portfolio. We require an outstanding communicator who works clearly, concisely and with full transparency with their participants and their families.

Key Experience in the following is required:

• Community Care experience is a must - we are looking for someone who is knowledgeable navigating the Community Care landscape and has previous experience working with this cohort of customers .

• Being the first point of contact - key to this role is clear communication, a "smiling voice" and a genuine desire to assist our customers, their families and prospects in a time effective manner.

• Providing high-quality administrative support in a fast paced environment via telephone and email - no two days are the same. Pertinent to your role are things like monthly check in's with clients, actioning referrals, liaising with inter-departments such as finance and rostering, overseeing client budgets to ensure no overspending and efficient utilization of funds available, organizing allied health equipment, dealing with preferred suppliers and doing administration tasks as delegated to you by your Clinical Lead partner.

• Familiarity with using the My Aged Care Portal - setting up new customer profiles in our systems

• Experience working from home is a must - this role is a hybrid role, seeing you work from our Hawthorn Office 2 days a week and working from home 3 days a week. This is an exciting opportunity to work with a exceptional established team of dedicated aged care professionals.

Our successful candidate will possess:

• Demonstrated experience in a similar role in the community care space - not negotiable, our successful candidate must have this experience

• Outstanding communication skills, both written and verbal

• Superior attention to detail with a "get it done right the first time" attitude

• Ability to work to competing deadlines and ability to prioritize tasks and juggle multiple requests at once

 Why join Lumia:

• Hybrid work environment – work from home as well as in our Hawthorn Office

• Opportunity to be part of an amazing new team underpinned by over 60 years of experience in the In Home Care sector

• Super close-knit professional team.