About the role

Vision Radiology Group is seeking a Medical Imaging Receptionist to join our team on a full-time basis at our Ringwood, VIC location. This role is fundamental to the operation of our medical imaging facility, serving as the first point of contact for our patients and a vital member of our administrative team. You will be responsible for managing front desk operations, coordinating patient appointments, and ensuring our clinic runs smoothly whilst maintaining the highest standards of patient care and professionalism. This position offers an excellent opportunity to work within the healthcare sector, contributing directly to the patient experience in a fast-paced, caring environment.

Key responsibilities

• Greeting and registering patients upon arrival, ensuring they feel welcome and informed about their appointment

• Managing appointment scheduling using clinic management systems, confirming bookings and sending reminders to patients

• Processing patient admissions, including collecting personal and medical information accurately and confidentially

• Handling patient enquiries via telephone, email and in person with professionalism and empathy

• Processing payments and managing financial transactions in accordance with clinic procedures

• Maintaining patient confidentiality and adhering to privacy legislation and clinic protocols at all times

• Managing correspondence, filing and record-keeping to ensure organised and secure patient documentation

• Coordinating with medical imaging technicians and healthcare professionals to ensure smooth patient flow through the facility

• Performing general administrative duties including data entry, scheduling and office maintenance

• Supporting the wider team with ad hoc duties as required to maintain clinic operations

What we're looking for

• Proven experience working as a receptionist in a medical or healthcare setting, or similar administrative customer-facing role

• Strong communication skills, with the ability to interact professionally with patients, staff and healthcare professionals

• Proficiency in using computer systems and clinic management software, with the ability to learn new systems quickly

• Excellent organisational and time management abilities, capable of managing multiple tasks in a busy environment

• Attention to detail and accuracy, particularly when handling patient information and financial transactions

• Understanding of patient confidentiality, privacy legislation and healthcare compliance requirements

• A caring, empathetic approach to patient interactions, with commitment to delivering exceptional customer service

• Reliability and professional demeanour, with the ability to work independently and as part of a team

• Desirable: Experience in medical imaging clinics or radiology facilities

• Desirable: Knowledge of Australian healthcare systems and Medicare processes

What we offer

Vision Radiology Group is committed to creating a supportive and rewarding workplace for our team members. We offer a range of benefits designed to support your professional development and wellbeing:

• Competitive salary package aligned with industry standards

• Ongoing training and professional development opportunities within the healthcare sector

• A supportive, collaborative team environment with access to mentorship and career growth

• Flexible work arrangements where possible to support work-life balance

• Access to employee wellness programs and healthcare benefits

• A modern, welcoming workplace in Ringwood with convenient facilities

• The opportunity to make a positive impact on patient care and healthcare delivery

About us

Vision Radiology Group is a leading provider of medical imaging and diagnostic services in Victoria. We are dedicated to delivering high-quality, patient-centred care utilising the latest imaging technology and techniques. Our team of experienced radiologists, technicians and support staff work collaboratively to provide exceptional diagnostic services to our patients and referring healthcare professionals. We pride ourselves on our commitment to patient care, clinical excellence, and creating a workplace culture where our team members feel valued and supported. At Vision Radiology Group, we believe that quality healthcare starts with a welcoming, professional and caring patient experience.

Apply now

If you are an enthusiastic, organised receptionist with a passion for healthcare and patient care, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for our team. Join Vision Radiology Group and be part of a dedicated healthcare team committed to excellence.