Join Our Team!

Front Office Attendant – The Settlement Hotel

Are you passionate about hospitality and creating memorable guest experiences?

The Settlement Hotel in Cranbourne is looking for motivated, enthusiastic, and customer-focused Front Office Attendants to join our friendly team!

As the first point of contact for our guests, you’ll play a key role in delivering exceptional service from check-in to check-out while assisting with all guest and visitor enquiries.

Position: Casual (with potential to transition to Part-Time)
Location: The Settlement Hotel, Cranbourne
Availability: Morning & afternoon shifts across weekdays, weekends, and public holidays
Roster: 7-day rotating roster between 7:00 a.m. and 9:00 p.m.
Hours: Approx. 20+ hours per week (flexibility essential), 3-4 shifts a week

Key Responsibilities:

• Be the first point of contact and deliver a high standard of customer service at all times

• Perform efficient check-ins and check-outs, including credit card and cash handling

• Manage reservations via phone, email, and online booking channels (OTAs)

• Operate Newbook or a similar property management system (preferred, but not essential)

• Respond professionally to guest enquiries via phone, email, and in person

• Assist with internal and external communication and administration

• Support other departments with printing, laminating, and various office duties

• Maintain a high level of attention to detail

• Contribute to a positive and proactive team culture

About You:

• Previous hotel or reception experience (preferred but not essential)

• Strong communication, computer, and multitasking skills

• Professional, friendly, and confident manner

• Flexible and reliable – available across weekends and public holidays

• Able to work independently and as part of a team

Why Join Us?

• Be part of a supportive and welcoming team

• Grow within a respected hospitality venue

• Enjoy staff benefits and a dynamic, fun working environment

If you have a desire to succeed, we want to hear from you.

Applicants must live within 20 kms of Cranbourne.